A system and method for controlling a call control center for data retrieval

A system and method for controlling a call center for data retrieval control involving multi-user service call center automatic and manual operations, a large amount of data retrieval techniques. The system includes a data source, retrieving data and business layers; business layer comprises an automatic unit and manual service application service application unit; layer comprises an automatic data retrieval service preprocessing module, distribution module data request, data request processing module, the data module and distribute the results system monitoring module. The present invention also describes a method for data retrieval by the control system. The present invention can realize transparency data sources, data retrieval request can respond in a timely manner, and can request queue, and can be extended depending on the data sources and different business needs. It has a good dynamic balance performance, improve system performance call center.