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R. Greenwood | T. Morris | Mehdi Boussebaa | S. Fairclough
[1] Andrew von Nordenflycht. What Is a Professional Service Firm? Toward a Theory and Taxonomy of Knowledge-Intensive Firms , 2010 .
[2] Susan Segal‐Horn,et al. Delivering ‘Effortless Experience’ Across Borders: Managing Internal Consistency in Professional Service Firms , 2009 .