User Expectations and Experiences of Mobile Augmented Reality Services

[1]  Blair MacIntyre,et al.  DART: a toolkit for rapid design exploration of augmented reality experiences , 2005, ACM Trans. Graph..

[2]  Marc Hassenzahl,et al.  User experience (UX): towards an experiential perspective on product quality , 2008, IHM '08.

[3]  J. Edward Swan,et al.  Survey of User-Based Experimentation in Augmented Reality , 2005 .

[4]  Kenneth P. Fishkin,et al.  A taxonomy for and analysis of tangible interfaces , 2004, Personal and Ubiquitous Computing.

[5]  Kay M. Stanney,et al.  Realizing the full potential of virtual reality: human factors issues that could stand in the way , 1995, Proceedings Virtual Reality Annual International Symposium '95.

[6]  A. Tjoa,et al.  Information and Communication Technologies in Tourism , 1996, Springer Vienna.

[7]  K GORSDORF,et al.  [The pursuit of pleasure]. , 1958, Medizinische Monatsschrift.

[8]  Chin-Lung Hsu,et al.  Adoption of the mobile Internet: An empirical study of multimedia message service (MMS) , 2007 .

[9]  Paul Milgram,et al.  Perceptual issues in augmented reality , 1996, Electronic Imaging.

[10]  Miika Aittala,et al.  Inverse lighting and photorealistic rendering for augmented reality , 2010, The Visual Computer.

[11]  Kaisa Väänänen,et al.  User expectations for mobile mixed reality services: an initial user study , 2009, ECCE.

[12]  Luís Carriço,et al.  Lessons from early stages design of mobile applications , 2008, Mobile HCI.

[13]  Wei Liu,et al.  Human Pacman: a mobile, wide-area entertainment system based on physical, social, and ubiquitous computing , 2004, Personal and Ubiquitous Computing.

[14]  Suzan Boztepe,et al.  User Value: Competing Theories and Models , 2007 .

[15]  Dieter Schmalstieg,et al.  Making Augmented Reality Practical on Mobile Phones, Part 1 , 2009, IEEE Computer Graphics and Applications.

[16]  Paul Dourish,et al.  Implications for design , 2006, CHI.

[17]  Bruce H. Thomas,et al.  Emerging technologies of augmented reality - interfaces and design , 2006 .

[18]  E. Rogers,et al.  Diffusion of innovations , 1964, Encyclopedia of Sport Management.

[19]  Stephania Padovani,et al.  Typology of the experiences , 2007, DPPI.

[20]  Virpi Roto,et al.  Understanding, scoping and defining user experience: a survey approach , 2009, CHI.

[21]  John Zimmerman,et al.  User experience over time: an initial framework , 2009, CHI.

[22]  Ann Morrison,et al.  Like bees around the hive: a comparative study of a mobile augmented reality map , 2009, CHI.

[23]  M. Castells.  Rise of the Network Society: The Information Age: Economy, Society and Culture , 1996 .

[24]  Ivan E. Sutherland,et al.  A head-mounted three dimensional display , 1968, AFIPS Fall Joint Computing Conference.

[25]  Bruce H. Thomas,et al.  First Person Indoor/Outdoor Augmented Reality Application: ARQuake , 2002, Personal and Ubiquitous Computing.

[26]  Kennon M. Sheldon,et al.  What is satisfying about satisfying events? Testing 10 candidate psychological needs. , 2001, Journal of personality and social psychology.

[27]  Hirokazu Kato,et al.  Collaborative augmented reality , 2002, CACM.

[28]  Virpi Roto,et al.  User experience evaluation methods: current state and development needs , 2010, NordiCHI.

[29]  Gerard Jounghyun Kim,et al.  Usability of one-handed interaction methods for handheld projection-based augmented reality , 2013, Personal and Ubiquitous Computing.

[30]  Wendy E. Mackay,et al.  Augmenting Reality: A new paradigm for interacting with computers , 1996 .

[31]  John C. McCarthy,et al.  Experience-Centered Design , 2010 .

[32]  Holger Regenbrecht,et al.  Smart-phone augmented reality for public participation in urban planning , 2011, OZCHI.

[33]  Wei Liu,et al.  Human Pacman: a mobile wide-area entertainment system based on physical, social, and ubiquitous computing , 2004, ACE '04.

[34]  Blair MacIntyre,et al.  Browsing the Real-World Wide Web: Maintaining Awareness of Virtual Information in an AR Information Space , 2003, Int. J. Hum. Comput. Interact..

[35]  John Cullen,et al.  Democratizing Innovation , 2020, Encyclopedia of Creativity, Invention, Innovation and Entrepreneurship.

[36]  E. Deci,et al.  Self-determination theory and the facilitation of intrinsic motivation, social development, and well-being. , 2000, The American psychologist.

[37]  Deborah Hix,et al.  User-Centered Design and Evaluation of Virtual Environments , 1999, IEEE Computer Graphics and Applications.

[38]  Jari Takatalo,et al.  Components of human experience in virtual environments , 2008, Comput. Hum. Behav..

[39]  Tim Kindberg.  Implementing physical hyperlinks using ubiquitous identifier resolution , 2002, WWW '02.

[40]  M. Holbrook.  Consumer Value: A Framework for Analysis and Research , 1999 .

[41]  Ronald Azuma,et al.  Recent Advances in Augmented Reality , 2001, IEEE Computer Graphics and Applications.

[42]  Anu Kankainen,et al.  UCPCD: user-centered product concept design , 2003, DUX '03.

[43]  Paul van Schaik,et al.  Modelling user experience - An agenda for research and practice , 2010, Interact. Comput..

[44]  Lester Madden.  Professional Augmented Reality Browsers for Smartphones: Programming for junaio, Layar and Wikitude , 2011 .

[45]  Hirokazu Kato,et al.  Advanced Interaction Techniques for Augmented Reality Applications , 2009, HCI.

[46]  Kaisa Väänänen-Vainio-Mattila,et al.  Value of Information Systems and Products: Understanding the Users’ Perspective and Values , 2009 .

[47]  Anind K. Dey,et al.  Understanding and Using Context , 2001, Personal and Ubiquitous Computing.

[48]  Marianella Chamorro-Koc,et al.  General characteristics of anticipated user experience (AUX) with interactive products , 2011 .

[49]  Ronald Azuma,et al.  A Survey of Augmented Reality , 1997, Presence: Teleoperators & Virtual Environments.

[50]  Leena Arhippainen,et al.  Empirical Evaluation of User Experience in two Adaptive Mobile Application Prototypes , 2003 .

[51]  P. Desmet,et al.  Appraisal Patterns of Emotions in Human-Product Interaction , 2009 .

[52]  Hiroshi Ishii,et al.  Tangible bits: towards seamless interfaces between people, bits and atoms , 1997, CHI.

[53]  Mark Ollila,et al.  UMAR: Ubiquitous Mobile Augmented Reality , 2004, MUM '04.

[54]  T. P. Caudell,et al.  Augmented reality: an application of heads-up display technology to manual manufacturing processes , 1992, Proceedings of the Twenty-Fifth Hawaii International Conference on System Sciences.

[55]  Gerrit C. van der Veer,et al.  Experience design for dummies , 2008, ECCE '08.

[56]  Armin Hammand,et al.  Telegeoinformatics: Location-based Computing and Services , 2004 .

[57]  Leena Ventä-Olkkonen,et al.  User evaluation of mobile augmented reality scenarios , 2012, J. Ambient Intell. Smart Environ..

[58]  Sarah Diefenbach,et al.  Needs, affect, and interactive products - Facets of user experience , 2010, Interact. Comput..

[59]  Thomas Olsson,et al.  User evaluation of mobile augmented reality in architectural planning , 2012 .

[60]  J. Edward Swan,et al.  Usability Engineering for Augmented Reality: Employing User-Based Studies to Inform Design , 2008, IEEE Transactions on Visualization and Computer Graphics.

[61]  R.I.A. Mercuri,et al.  Technology as Experience , 2005, IEEE Transactions on Professional Communication.

[62]  Takeo Kanade,et al.  Virtualized reality: concepts and early results , 1995, Proceedings IEEE Workshop on Representation of Visual Scenes (In Conjunction with ICCV'95).

[63]  Tony Mullen,et al.  Prototyping Augmented Reality , 2011 .

[64]  Thomas Olsson,et al.  Online user survey on current mobile augmented reality applications , 2011, 2011 10th IEEE International Symposium on Mixed and Augmented Reality.

[65]  Bruce H. Thomas,et al.  Evaluation of user satisfaction and learnability for outdoor augmented reality gaming , 2006, AUIC.

[66]  Marc Aurel Schnabel,et al.  From Virtuality to Reality and Back , 2007 .

[67]  P. Desmet,et al.  The Basis of Product Emotions , 2002 .

[68]  Colin Potts,et al.  Design of Everyday Things , 1988 .

[69]  Thomas Olsson,et al.  Narratives of satisfying and unsatisfying experiences of current mobile augmented reality applications , 2012, CHI.

[70]  Kasper Hornbæk,et al.  Old wine in new bottles or novel challenges: a critical analysis of empirical studies of user experience , 2011, CHI.

[71]  Stephen DiVerdi,et al.  Annotation in outdoor augmented reality , 2009, Comput. Graph..

[72]  G. Hofstede.  Dimensionalizing cultures: The Hofstede model in context , 2011 .

[73]  Dwayne D. Gremler.  The Critical Incident Technique in Service Research , 2004 .

[74]  John C. McCarthy,et al.  Aesthetics and experience-centered design , 2008, TCHI.

[75]  Rebecca Rouse,et al.  Thinking inside the box: Making meaning in a Handheld AR experience , 2010, 2010 IEEE International Symposium on Mixed and Augmented Reality - Arts, Media, and Humanities.

[76]  Elaine Toms,et al.  What is user engagement? A conceptual framework for defining user engagement with technology , 2008, J. Assoc. Inf. Sci. Technol..

[77]  Gian Luca Foresti,et al.  Ambient Intelligence: A New Multidisciplinary Paradigm , 2005 .

[78]  Peter Meier,et al.  Survey of Use Cases for Mobile Augmented Reality Browsers , 2011, Handbook of Augmented Reality.

[79]  Paul Dourish,et al.  Where the action is , 2001 .

[80]  Mark Billinghurst,et al.  A survey of evaluation techniques used in augmented reality studies , 2008, SIGGRAPH 2008.

[81]  Gregory D. Abowd,et al.  Privacy and proportionality: adapting legal evaluation techniques to inform design in ubiquitous computing , 2005, CHI.

[82]  R. B. Woodruff,et al.  Customer value: The next source for competitive advantage , 1997 .

[83]  Sascha Mahlke,et al.  User Experience of Interaction with Technical Systems , 2008 .

[84]  Milan Sonka,et al.  Image Processing, Analysis and Machine Vision , 1993, Springer US.

[85]  Tobias Höllerer,et al.  Interactive tools for virtual x-ray vision in mobile augmented reality , 2004, Third IEEE and ACM International Symposium on Mixed and Augmented Reality.

[86]  Pattie Maes,et al.  SixthSense: a wearable gestural interface , 2009, SIGGRAPH ASIA Art Gallery & Emerging Technologies.

[87]  Marc Aurel Schnabel.  Framing Mixed Realities , 2009 .

[88]  Paul Milgram,et al.  A Taxonomy of Real and Virtual World Display Integration , 1999 .

[89]  Simon J. Julier,et al.  Authoring of physical models using mobile computers , 2001, Proceedings Fifth International Symposium on Wearable Computers.

[90]  P. Hekkert.  Design aesthetics: principles of pleasure in design , 2006 .

[91]  Pamela Jordan.  Basics of qualitative research: Grounded theory procedures and techniques , 1994 .

[92]  George Papagiannakis,et al.  A survey of mobile and wireless technologies for augmented reality systems , 2008, Comput. Animat. Virtual Worlds.

[93]  B. Joseph Pine,et al.  The Experience Economy , 2020, Journal of Orthopaedic Experience & Innovation.

[94]  Albrecht Schmidt,et al.  Ubiquitous computing - computing in context , 2003 .

[95]  Tuuli Mattelmäki,et al.  Observing and probing , 2003, DPPI '03.

[96]  J. H. Gilmore,et al.  Welcome to the experience economy. , 1998, Harvard business review.

[97]  Ronald Azuma,et al.  A survey of augmented reality" Presence: Teleoperators and virtual environments , 1997 .

[98]  Blair MacIntyre,et al.  Experiences with an AR evaluation test bed: Presence, performance, and physiological measurement , 2010, 2010 IEEE International Symposium on Mixed and Augmented Reality.

[99]  Ilkka Niiniluoto,et al.  Critical Scientific Realism , 1999 .

[100]  Ronald Azuma,et al.  Evaluating label placement for augmented reality view management , 2003, The Second IEEE and ACM International Symposium on Mixed and Augmented Reality, 2003. Proceedings..

[101]  Tim Hauke Heibel,et al.  A mobile markerless AR system for maintenance and repair , 2006, 2006 IEEE/ACM International Symposium on Mixed and Augmented Reality.

[102]  Roger Moret Gabarró.  Interactive augmented reality , 2010 .

[103]  D. Sim.  The Rise of the Network Society (The Information Age: Economy, Society and Culture, Volume 1) , 1998 .

[104]  Mark A. Livingston,et al.  Evaluating Human Factors in Augmented Reality Systems , 2005, IEEE Computer Graphics and Applications.

[105]  R. Oliver.  Satisfaction: A Behavioral Perspective On The Consumer , 1996 .

[106]  Antti Oulasvirta,et al.  Augmented Reality Painting and Collage: Evaluating Tangible Interaction in a Field Study , 2005, INTERACT.

[107]  D. Norman.  Emotional design : why we love (or hate) everyday things , 2004 .

[108]  Constance Fleuriot,et al.  Magic moments in situated mediascapes , 2005, ACE '05.

[109]  P. Desmet,et al.  Framework of product experience , 2007 .

[110]  Tobias Höllerer,et al.  Pictorial depth cues for outdoor augmented reality , 2005, Ninth IEEE International Symposium on Wearable Computers (ISWC'05).

[111]  Marc Hassenzahl,et al.  The Interplay of Beauty, Goodness, and Usability in Interactive Products , 2004, Hum. Comput. Interact..

[112]  Mark Blythe,et al.  Funology:From Usability to Enjoyment , 2003 .

[113]  Anol Bhattacherjee,et al.  Understanding Information Systems Continuance: An Expectation-Confirmation Model , 2001, MIS Q..

[114]  Claudio S. Pinhanez,et al.  A study on the manipulation of 2D objects in a projector/camera-based augmented reality environment , 2005, CHI.

[115]  Marc Hassenzahl,et al.  MARC HASSENZAHL CHAPTER 3 The Thing and I: Understanding the Relationship Between User and Product , 2003 .

[116]  James H. Aylor,et al.  Computer for the 21st Century , 1999, Computer.

[117]  D. Graeber.  Toward an anthropological theory of value: the false coin of our own dreams , 2001 .

[118]  Jennifer Mankoff,et al.  Challenges for Ubicomp Evaluation , 2004 .

[119]  Virpi Roto,et al.  Now let's do it in practice: user experience evaluation methods in product development , 2008, CHI Extended Abstracts.

[120]  Simon J. Julier,et al.  BARS: Battlefield Augmented Reality System , 2001 .

[121]  Antti Oulasvirta,et al.  Finding meaningful uses for context-aware technologies: the humanistic research strategy , 2004, CHI.

[122]  Deborah Hix,et al.  The Effects of Text Drawing Styles, Background Textures, and Natural Lighting on Text Legibility in Outdoor Augmented Reality , 2006, Presence: Teleoperators & Virtual Environments.

[123]  R. Oliver.  Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. , 1977 .

[124]  Jodi Forlizzi,et al.  Understanding experience in interactive systems , 2004, DIS '04.

[125]  Jeremy Rifkin,et al.  The Age of Access: The New Culture of Hypercapitalism Where All of Life Is a Paid-For Experience , 2001 .

[126]  P. Kleinginna,et al.  A categorized list of emotion definitions, with suggestions for a consensual definition , 1981 .

[127]  N. Kano,et al.  Attractive Quality and Must-Be Quality , 1984 .

[128]  Robert Sommer,et al.  Experience and Education. , 1974 .

[129]  Anders Henrysson,et al.  Bringing Augmented Reality to Mobile Phones , 2007 .

[130]  Dieter Schmalstieg,et al.  First steps towards handheld augmented reality , 2003, Seventh IEEE International Symposium on Wearable Computers, 2003. Proceedings..

[131]  Ramesh Raskar,et al.  Modern approaches to augmented reality , 2005, SIGGRAPH Courses.

[132]  N. Tractinsky,et al.  What is beautiful is usable , 2000, Interact. Comput..

[133]  Minna Isomursu,et al.  Experimental evaluation of five methods for collecting emotions in field settings with mobile applications , 2007, Int. J. Hum. Comput. Stud..

[134]  Gitte Lindgaard,et al.  What is this evasive beast we call user satisfaction? , 2003, Interact. Comput..

[135]  Blair MacIntyre,et al.  Exploring spatial narratives and mixed reality experiences in Oakland Cemetery , 2005, ACE '05.

[136]  K. Vohs,et al.  How Emotion Shapes Behavior: Feedback, Anticipation, and Reflection, Rather Than Direct Causation , 2007, Personality and social psychology review : an official journal of the Society for Personality and Social Psychology, Inc.

[137]  John Clarkson.  HUMAN CAPABILITY AND PRODUCT DESIGN , 2008 .

[138]  P. Ekman.  What emotion categories or dimensions can observers judge from facial behavior , 1982 .

[139]  Mahadev Satyanarayanan,et al.  Pervasive computing: vision and challenges , 2001, IEEE Wirel. Commun..

[140]  John W. Creswell,et al.  Designing and Conducting Mixed Methods Research , 2006 .

[141]  R. Plutchik,et al.  Theories of emotion , 1980 .

[142]  Kaisa Väänänen,et al.  Two user studies on creation and evaluation of use scenarios for mixed reality communication , 2012, AVI.

[143]  Deborah Hix,et al.  A Perceptual Matching Technique for Depth Judgments in Optical, See-Through Augmented Reality , 2006, IEEE Virtual Reality Conference (VR 2006).

[144]  R. Teas,et al.  Expectations, Performance Evaluation, and Consumers’ Perceptions of Quality , 1993 .

[145]  Hirokazu Kato,et al.  Touch-Space: Mixed Reality Game Space Based on Ubiquitous, Tangible, and Social Computing , 2002, Personal and Ubiquitous Computing.

[146]  Margarita Anastassova,et al.  Prototype Evaluation and User-Needs Analysis in the Early Design of Emerging Technologies , 2007, HCI.

[147]  Areti Damala,et al.  Bridging the gap between the digital and the physical: design and evaluation of a mobile augmented reality guide for the museum visit , 2008, DIMEA.

[148]  R. Thayer.  The biopsychology of mood and arousal , 1989 .

[149]  Martin Schrepp,et al.  Construction and Evaluation of a User Experience Questionnaire , 2008, USAB.

[150]  Mary Jo Bitner,et al.  Services Marketing: Integrating Customer Focus Across the Firm , 1996 .

[151]  Wendy E. Mackay,et al.  Back to the real world , 1993, CACM.

[152]  V. Mahajan,et al.  Delight by Design: The Role of Hedonic versus Utilitarian Benefits , 2008 .

[153]  Steven K. Feiner,et al.  Perceptual issues in augmented reality revisited , 2010, 2010 IEEE International Symposium on Mixed and Augmented Reality.

[154]  Marjaana Träskbäck,et al.  USER REQUIREMENTS AND USABILITY OF MIXED REALITY APPLICATIONS , 2004 .

[155]  Mark Billinghurst,et al.  Towards Ambient Augmented Reality with Tangible Interfaces , 2009, HCI.

[156]  Steven K. Feiner,et al.  A touring machine: Prototyping 3D mobile augmented reality systems for exploring the urban environment , 1997, Digest of Papers. First International Symposium on Wearable Computers.

[157]  Lennette Kipper.  Experience and Nature , 1930, Nature.

[158]  Jodi Forlizzi,et al.  The building blocks of experience: an early framework for interaction designers , 2000, DIS '00.

[159]  Ann Morrison,et al.  On the Role of Presence in Mixed Reality , 2009, PRESENCE: Teleoperators and Virtual Environments.

[160]  Effie Lai-Chong Law,et al.  The measurability and predictability of user experience , 2011, EICS '11.

[161]  Ronald Azuma,et al.  Tracking requirements for augmented reality , 1993, CACM.

[162]  M. Lorentzon.  Doing Qualitative Research , 1993 .

[163]  Daniel Ullrich,et al.  To do or not to do: Differences in user experience and retrospective judgments depending on the presence or absence of instrumental goals , 2007, Interact. Comput..

[164]  Fred D. Davis.  Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology , 1989, MIS Q..

[165]  Antti Oulasvirta,et al.  Too good to be bad: Favorable product expectations boost subjective usability ratings , 2011, Interact. Comput..

[166]  Izak Benbasat,et al.  Development of an Instrument to Measure the Perceptions of Adopting an Information Technology Innovation , 1991, Inf. Syst. Res..

[167]  S. Schwartz,et al.  Toward A Universal Psychological Structure of Human Values , 1987 .

[168]  Thomas Olsson,et al.  A diary study on annotating locations with mixed reality information , 2010, MUM.

[169]  Antonella De Angeli,et al.  Towards a theory of user judgment of aesthetics and user interface quality , 2008, TCHI.

[170]  Magnenat-ThalmannNadia,et al.  A survey of mobile and wireless technologies for augmented reality systems , 2008 .

[171]  Mark Billinghurst,et al.  Applying HCI principles to AR systems design , 2007 .

[172]  V. Zeithaml.  Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence , 1988 .

[173]  Seng Wai Loke,et al.  Context-aware pervasive systems - architectures for a new breed of applications , 2019 .

[174]  Gordon B. Davis,et al.  User Acceptance of Information Technology: Toward a Unified View , 2003, MIS Q..

[175]  Parag C. Pendharkar,et al.  Human-computer interaction issues for mobile computing in a variable work context , 2004, Int. J. Hum. Comput. Stud..

[176]  Staffan Björk,et al.  Amplifying Reality , 1999, HUC.

[177]  P. Milgram,et al.  A Taxonomy of Mixed Reality Visual Displays , 1994 .

[178]  Kaisa Väänänen,et al.  Expected user experience of mobile augmented reality services: a user study in the context of shopping centres , 2011, Personal and Ubiquitous Computing.

[179]  David N. Sattler,et al.  Online Readings in Psychology and Culture , 2002 .

[180]  Marc Hassenzahl,et al.  What Needs Tell Us about User Experience , 2009, INTERACT.

[181]  Virpi Roto,et al.  Web browsing on mobile phones : characteristics of user experience ; Internet-selailu kännykällä - käyttäjäkokemuksen piirteitä , 2009 .

[182]  Susanna Nilsson,et al.  Augmentation in the Wild : User Centered Development and Evaluation of Augmented Reality Applications , 2010 .