Adopting a service logic in manufacturing: Conceptual foundation and metrics for mutual value creation
暂无分享,去创建一个
[1] Wendy van der Valk,et al. Service procurement in manufacturing companies: results of three embedded case studies , 2008 .
[2] Stephen L. Vargo,et al. Toward a conceptual foundation for service science: Contributions from service-dominant logic , 2008, IBM Syst. J..
[3] V. Zeithaml. Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence: , 1988 .
[4] V. Kumar,et al. Measuring and maximizing customer equity: a critical analysis , 2007 .
[5] K. K. Cetina,et al. The Practice Turn in Contemporary Theory , 2001 .
[6] J. Gutman. A Means-End Chain Model Based on Consumer Categorization Processes , 1982 .
[7] Christian Grönroos,et al. Service Management and Marketing: Managing the Moments of Truth in Service Competition , 1992 .
[8] E. Fleisch,et al. Overcoming the Service Paradox in Manufacturing Companies , 2005 .
[9] P. Drucker,et al. 管理的实践=The practice of management , 1954 .
[10] James M. Barry,et al. Empirical study of relationship value in industrial services , 2008 .
[11] Tore Markeset,et al. Industrial services innovation process: influencing factors - a case study , 2009, Int. J. Serv. Technol. Manag..
[12] R. B. Woodruff,et al. Know Your Customer: New Approaches to Understanding Customer Value and Satisfaction , 1996 .
[13] Saara A. Brax,et al. A manufacturer becoming service provider – challenges and a paradox , 2005 .
[14] Valérie Mathieu,et al. Service strategies within the manufacturing sector: benefits, costs and partnership , 2001 .
[15] Stephen L. Vargo,et al. Evolving to a New Dominant Logic for Marketing , 2004 .
[16] Wolfgang Ulaga,et al. The transition from product to service in business markets: An agenda for academic inquiry , 2008 .
[17] Kazukiyo Kurosawa. An aggregate index for the analysis of productivity and profitability , 1975 .
[18] Paul Matthyssens,et al. Creating competitive advantage in industrial services , 1998 .
[19] C. Grönroos. Value‐driven relational marketing: From products to resources and competencies , 1997 .
[20] Suvi Nenonen,et al. Customer relationships and the heterogeneity of firm performance , 2009 .
[21] Marion A. Weissenberger-Eibl,et al. Importance of industrial services and service innovations , 2007, Journal of Management & Organization.
[22] Timothy M. Devinney,et al. A Note on the Application of Portfolio Theory: A Comment on Cardozo and Smith , 1985 .
[23] E. Gummesson. Productivity, quality and relationship marketing in service operations , 1998 .
[24] C. Grönroos. Service logic revisited: who creates value? And who co‐creates? , 2008 .
[25] R. B. Woodruff,et al. Customer value: The next source for competitive advantage , 1997 .
[26] Ananthanarayanan Parasuraman,et al. Service quality and productivity: a synergistic perspective , 2002 .
[27] Jerry C. Olson,et al. Consumer behavior : marketing strategy perspectives , 1987 .
[28] M. Bhatt. Service Management and Marketing , 2011 .
[29] Richard A. Normann,et al. Reframing Business: When the Map Changes the Landscape , 2001 .
[30] Christian Grönroos,et al. Marketing as promise management: regaining customer management for marketing , 2009 .
[31] Dominique M. Hanssens,et al. Modeling Customer Lifetime Value , 2006 .
[32] B. Jay Coleman,et al. Evaluating Internal Operations and Supply Chain Performance Using EVA and ABC , 2005 .
[33] Stephen L. Vargo,et al. On value and value co-creation: A service systems and service logic perspective , 2008 .
[34] Wroe Alderson,et al. Marketing Behavior and Executive Action , 1978 .
[35] D. Gosselin,et al. Strategic account management: customer value creation through customer alignment , 2006 .
[36] J. Sheth,et al. Implications of the Revised Definition of Marketing: From Exchange to Value Creation , 2007 .
[37] Andreas Reckwitz. Toward a Theory of Social Practices , 2002 .
[38] Daniel Kindström,et al. Development of industrial service offerings: a process framework , 2009 .
[39] Sukhvir Singh Panesar,et al. Development of a framework for industrial service innovation management and coordination , 2008 .
[40] Stephen L. Vargo,et al. Service-dominant logic: continuing the evolution , 2008 .
[41] Richard M. Clewett,et al. Market Behavior and Executive Action , 1958 .
[42] Rogelio Oliva,et al. Managing the transition from products to services , 2003, International Journal of Service Industry Management.
[43] W. Reinartz,et al. How to sell services more profitably. , 2008, Harvard business review.
[44] M. Rokeach. The Nature Of Human Values , 1974 .
[45] J. A. Fitzsimmons. Service Management , 2003 .
[46] George S. Day,et al. Market Driven Strategy: Processes for Creating Value , 1990 .
[47] Sunil Gupta,et al. Customers as assets , 2003 .
[48] Helle Pekka. Re-Conceptualizing Value-Creation From Industrial Business Logic to Service Business Logic , 2011 .
[49] C. Grönroos,et al. Marketing and the Logic of Service: Value Facilitation, Value Creation and Co-creation, and Their Marketing Implications , 2009 .
[50] P. Templé,et al. La méthode des comptes de surplus et ses applications macroéconomiques , 1975 .
[51] Bo Edvardsson,et al. Initiation of business relationships in service-dominant settings , 2008 .
[52] Rajkumar Venkatesan,et al. A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy , 2004 .
[53] James A. Narus,et al. Business Market Management: Understanding, Creating, and Delivering Value (Управление бизнес-рынками: понимание, создание и донесение ценности) , 1998 .
[54] Wolfgang Ulaga. Capturing value creation in business relationships: A customer perspective , 2003 .
[55] M. Holbrook. The Nature of Customer Value: An Axiology of Services in the Consumption Experience , 1994 .
[56] Elgar Fleisch,et al. Innovation of product-related services , 2008 .
[57] R. Ramírez. Value co-production: intellectual origins and implications for practice and research , 1999 .
[58] R. Rust,et al. Service Quality: Insights and Managerial Implications from the Frontier , 1994 .
[59] C. Grönroos,et al. Service productivity: Towards a conceptualization of the transformation of inputs into economic results in services , 2004 .
[60] Christian Kowalkowski,et al. Managing industrial service offerings: requirements on content and processes , 2009, Int. J. Serv. Technol. Manag..
[61] L. Chernatony,et al. Added value: Its nature, roles and sustainability , 2000 .
[62] C. Grönroos,et al. The value concept and relationship marketing , 1996 .