Using a Web-Based Collaboration Portal and Wiki for Making Health Information Technology Decisions

This chapter presents a case study highlighting development of a Web-based wiki-driven collaboration portal that is being used by a distributed group of community health organizations engaged in developing a strategic implementation plan for health information technology (HIT) at the point of care. The transdisciplinary approach to software development incorporates the perspectives, skill-set, and interests of a diverse group of stakeholders, including staff from the community health organizations, academic researchers, and software developers. The case study describes a select set of the challenges and strategies that have emerged in the planning and development process, including issues surrounding communication, training and development, and infrastructure. Prospects for future development are also explored. R. Crowell University of Connecticut Health Center, USA T. Agresta University of Connecticut Health Center, USA M. J. Cook University of Connecticut Health Center, USA J. Fifield University of Connecticut Health Center, USA S. Demurjian University of Connecticut, USA S. Carter Community Health Centers, Inc., USA I. Becerra-Ortiz Fair Haven Community Health Center, USA L. Tracey StayWell Health Care, Inc., USA S. Vegad Serebrum Corporation, USA K. Polineni Serebrum Corporation, USA DOI: 10.4018/978-1-60566-384-5.ch039