THE MOTIVATIONS FOR CHANGE TOWARDS E-GOVERNMENT ADOPTION : CASE STUDIES FROM SAUDI ARABIA

E-government is a new wave in the information revolution. More and more governments around the world pursue this phenomenon hoping to reduce costs, improve services for citizens and to increase effectiveness and efficiency in the public sector. E-government represents a fundamental change in the whole public sector structure, values, culture and the ways of conducting business. It is about a radical change within government and in the relationship between a government and its citizens. However, e-government adoption is surrounded by political, cultural, organisational, technological and social issues which must be considered and treated carefully to enable this transformation. Therefore, there is no universal model for e-government adoption which can be applicable for all countries to ensure success. This paper aims to investigate the motivations behind the change towards e-government systems. In addition, the understanding of these motivations can help decision-makers appreciate the success and risk factors in e-government adoption. E-government characteristics therefore are discussed, and then the motivations for this change are investigated through empirical case studies from the Kingdom of Saudi Arabia.

[1]  Christopher G. Reddick,et al.  A two-stage model of e-government growth: Theories and empirical evidence for U.S. cities , 2004, Gov. Inf. Q..

[2]  Rolf T. Wigand,et al.  Special section on managing e-business transformation , 2003, Eur. J. Inf. Syst..

[3]  France Bélanger,et al.  The utilization of e‐government services: citizen trust, innovation and acceptance factors * , 2005, Inf. Syst. J..

[4]  K. Shadan,et al.  Available online: , 2012 .

[5]  Karen Layne,et al.  Making the Connection: E-government and Public Administration Education , 2001 .

[6]  Jungwoo Lee,et al.  Developing fully functional E-government: A four stage model , 2001, Gov. Inf. Q..

[7]  M. P. Gupta,et al.  E-government evaluation: a framework and case study , 2003, Gov. Inf. Q..

[8]  E. Rogers,et al.  Diffusion of innovations , 1964, Encyclopedia of Sport Management.

[9]  John Wargin,et al.  E-business and change – Managing the change in the digital economy , 2001 .

[10]  Patrick Dunleavy,et al.  Better public services through e-government: academic article in support of better public services through e-government , 2002 .

[11]  Marinos Themistocleous,et al.  Evaluating e‐government: learning from the experiences of two UK local authorities , 2005, Inf. Syst. J..

[12]  Valentina Ndou,et al.  E – Government for Developing Countries: Opportunities and Challenges , 2004, Electron. J. Inf. Syst. Dev. Ctries..

[13]  Yeslam Al‐Saggaf.  The Effect of Online Community on Offline Community in Saudi Arabia , 2004, Electron. J. Inf. Syst. Dev. Ctries..

[14]  Alemayehu Molla,et al.  eCommerce adoption in developing countries: a model and instrument , 2005, Inf. Manag..

[15]  R. Stake.  The art of case study research , 1995 .

[16]  Zahir Irani,et al.  A Strategic Framework for E-government Adoption in Public Sector Organisations , 2004, AMCIS.

[17]  Lai Lai Tung,et al.  Adoption of electronic government services among business organizations in Singapore , 2005, J. Strateg. Inf. Syst..

[18]  D. West.  E‐Government and the Transformation of Service Delivery and Citizen Attitudes , 2004 .

[19]  Jawaid Abdul Ghani,et al.  The changing data processing environment in Saudi Arabia , 1988, Inf. Manag..

[20]  A. Ho.  Reinventing Local Governments and the E‐Government Initiative , 2002 .

[21]  Richard Heeks,et al.  Information Systems and Developing Countries: Failure, Success, and Local Improvisations , 2002, Inf. Soc..

[22]  G. Hofstede,et al.  Cultures and Organizations: Software of the Mind , 1991 .

[23]  K. Jensen.  A case study of organizational change , 1994 .

[24]  N. Doherty,et al.  An Investigation into the Relative Success of Alternative Approaches to the Treatment of Organizational Issues in Systems Development Projects , 2001 .

[25]  T. H. Kwon,et al.  Unifying the fragmented models of information systems implementation , 1987 .

[26]  Clay G. Wescott,et al.  E‐Government in the Asia‐pacific region , 2001 .

[27]  Jorge Marcelo Montagna,et al.  A framework for the assessment and analysis of electronic government proposals , 2005, Electron. Commer. Res. Appl..

[28]  Angel Cabrera,et al.  The key role of organizational culture in a multi-system view of technology-driven change , 2001, Int. J. Inf. Manag..

[29]  J.E.J. Prins.  Designing E-Government : On the Crossroads of Technological Innovation and Institutional Change , 2001 .

[30]  D. Gilbert,et al.  Barriers and benefits in the adoption of e‐government , 2004 .

[31]  France Bélanger,et al.  Citizen adoption of electronic government initiatives , 2004, 37th Annual Hawaii International Conference on System Sciences, 2004. Proceedings of the.

[32]  Pam J. Mayhew,et al.  Information Provision Assessment and Difficulties @ Ministries Websites.gov.sa , 2005 .

[33]  Paul A. Pavlou,et al.  Encouraging Citizen Adoption of eGovernment by Building Trust , 2002, Electron. Mark..

[34]  Paul T. Jaeger,et al.  The endless wire: e-government as global phenomenon , 2003, Gov. Inf. Q..

[35]  Neil F. Doherty,et al.  Institutional Repository The impact of inadequacies in the treatment of organizational issues on information systems development projects , 2018 .

[36]  Jane E. Fountain,et al.  Electronic Government and Electronic Civics , 2003 .

[37]  M. J. Moon.  The Evolution of E-Government among Municipalities: Rhetoric or Reality? , 2002 .

[38]  W. Spence,et al.  Innovation: The Communication of Change in Ideas, Practices, and Products , 1994 .

[39]  Zbigniew H. Przasnyski,et al.  Factors contributing to the abandonment of information systems development projects , 1994, J. Inf. Technol..