论文信息 - An Integrative Framework for Developing and Evaluating a TQM Implementation Plan

An Integrative Framework for Developing and Evaluating a TQM Implementation Plan

This article examines some reasons behind total quality management (TQM) implementation failures and offers a framework for selecting a successful TQM plan. Special attention is paid to the relationships between different TQM tools and techniques and th..

Farzaneh Fazel | Gary Salegna

[1] Rhonda K. Reger,et al. REFRAMING THE ORGANIZATION: WHY IMPLEMENTING TOTAL QUALITY IS EASIER SAID THAN DONE , 1994 .

[2] Charles A. Barclay. Quality Strategy and TQM Policies: Empirical Evidence , 1993 .

[3] Ambush along the TQM Trail , 1993 .

[4] J. Dean,et al. MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT , 1994 .

[5] E. Fuchs. Total Quality Management from the Future: Practices and Paradigms , 1993 .

[6] Barbara A. Spencer,et al. MODELS OF ORGANIZATION AND TOTAL QUALITY MANAGEMENT: A COMPARISON AND CRITICAL EVALUATION , 1994 .

[7] N. Chorn,et al. Total Quality Management: Panacea or Pitfall? , 1991 .

[8] Sara L. Rynes,et al. Making total quality work: Aligning organizational processes, performance measures, and stakeholders , 1991 .

[9] Gary D. Bates. An Organizational Development Process to Prepare for Total Quality Management , 1993 .

[10] R. Rust,et al. Return on Quality (ROQ): Making Service Quality Financially Accountable , 1995 .

[11] Roger G. Schroeder,et al. A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT , 1994 .