The Future of Healthcare: The Impact of Digitalization on Healthcare Services Performance

Healthcare systems are facing many challenges, from demographics to multi-morbidities that are associated with increasing the demand for more services. New technologies are thought to be a solution to these problems. However, to address these problems with digitalization of healthcare will imply the combination of properly using technologies, aligned with integrated working processes and skilled professionals. The first section of this chapter highlights the challenges associated with the digitalization of healthcare, the next the implementation of digital services, considering a method to design online service, and then the impact of digitalization on healthcare workforce performance. Finally, the discussion examines the challenges of digitalization for the future. Proper digitalization of healthcare will enable changes in the paradigm of healthcare delivery as well as in the mechanism for patients’ participation and engagement. The sustainability of healthcare will depend on how efficient we will make digital service design.

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