Collaborative Knowledge Management Using Wiki Front-End Modules

Nowadays organizations have been pushed to speed up the rate of industrial transformation to high value products and services. The capability to agilely respond to new market demands became a strategic pillar for innovation, and knowledge management could support organizations to achieve that goal. However, such knowledge management approaches tend to be over complex or too academic, with interfaces difficult to manage, even more if cooperative handling is required. Nevertheless, in an ideal framework, both tacit and explicit knowledge management should be addressed to achieve knowledge handling with precise and semantically meaningful definitions. Contributing towards this direction, this paper proposes a framework capable of gathering the knowledge held by domain experts through a widespread wiki look interface, and transforming it into explicit ontologies. This enables to build tools with advanced reasoning capabilities, able to provide contextualized recommendation of resources, facilitating communities’ coordination and supporting decision-making activities. A scenario where the framework was successfully applied is provided to show the pertinence of the proposed framework.