Policy-based Approach for Service Quality Assessment

Service quality assessment is a important content in service level agreement management.In order to solve current problems of existing service quality assessment approach and meet new requirements of service quality assessment,the general set of service quality indicator is studied and the policy-based approach for service quality assessment is proposed,service quality assessment process is described and characteristics of the approach are analyzed.implementation of a prototype validates that the approach can realize the real-time,finely granular,dynamic,automatic,scalable and quantitative service quality assessment.