Comparison of the research units of ICT using MAUT via MBSC

Nowadays one of the most effective models for strategic planning implementation and performance measurement in organizations is Balanced Scorecard (BSC). The Balanced Scorecard has four aspects which are: 1-financial, 2- costumer, 3- internal business processes and 4- learning and growth; Accordance to these four aspects we can derive many indices to measure the performance of any institution carefully. Since the study was accomplished in a Telecommunication Research Center as a nonprofit and research organization in information and communication technology area which has 5 ICT related units; for more adoption to measure its performance and compare these units, BSC model was transformed into the Modified Balanced Scorecard (MBSC) and number of indices (attributes) were obtained to measure the performance of the units. Finally research units of ICT were compared and ranked by a new technique of multiple attribute decision making (MADM) approach of Operations Research (OR) which called multi-attribute utility theory (MAUT) technique.