Areas of improvement in certified firms advancing towards TQM

This paper, which is part of a wider research process, identifies the categories of quality management, from the answers provided by those responsible for quality in 106 certified firms, in order to determine the importance of these categories, identify areas for improvement to progress beyond ISO 9000 quality management system series and compare our results with other studies in Spain. We conclude by indicating a set of recommendations for managers of certified firms which wish to progress beyond ISO 9000 series registration advancing towards total quality.

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