Effort on Display: Unemployment and the Interactional Management of Moral Accountability

In this study of moral accountability in vocational guidance conversations at a public employment office in Sweden, I adopt a combination of approaches to explore implicit accounts as intrinsic to institutional activities. In this setting, participants managed moral accountability by normalizing a person's conduct, preempting potential critique, and marking transgression. Clients were never held accountable for lack of competence, knowledge, or skill or for failing to get a job. A critical element in sustaining oneself as a morally accountable client in this setting is to successfully display one's efforts properly in situ as well as through the institutional record.

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