Benchmarking firms' operational performance according to their use of internet‐based interorganizational systems

Purpose – Drawing on the concepts of benchmarking and of fit as profile deviation, the purpose of this paper is to identify the critical dimensions of usage of internet based interorganizational systems (IOISs) of the best performing firms.Design/methodology/approach – Empirical evidence is gathered through an electronic survey conducted with 228 manufacturers in the computer and electronic product manufacturing sector.Findings – Data collected demonstrates that: volume of use and depth of use are the two critical dimensions of internet based IOISs usage on the supplier side; volume of use, level of integration, diversity of types and depth of use are the four critical dimensions of internet based IOISs usage on the customer side; and a deviation from these patterns of internet based IOISs usage should result in poorer operational performance. Statistical analyses also show the relative importance of each of the critical dimensions of internet based IOISs usage on both the supplier and customer sides of t...

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