Comparing email and SNS users: Investigating e-servicescape, customer reviews, trust, loyalty and E-WOM

[1]  Yogesh Kumar Dwivedi,et al.  The effect of characteristics of source credibility on consumer behaviour: A meta-analysis , 2020, Journal of Retailing and Consumer Services.

[2]  Pamela Briggs,et al.  Using protection motivation theory in the design of nudges to improve online security behavior , 2019, Int. J. Hum. Comput. Stud..

[3]  D. Gursoy.  A critical review of determinants of information search behavior and utilization of online reviews in decision making process (invited paper for ‘luminaries’ special issue of International Journal of Hospitality Management) , 2019, International Journal of Hospitality Management.

[4]  Yogesh Kumar Dwivedi,et al.  Social media marketing: Comparative effect of advertisement sources , 2017, Journal of Retailing and Consumer Services.

[5]  Amit Bhatnagar,et al.  Do habits influence the types of information that smartphone shoppers seek? , 2019, Journal of Business Research.

[6]  Wen-Lung Shiau,et al.  Examining the core knowledge on facebook , 2018, Int. J. Inf. Manag..

[7]  Ali Abdallah Alalwan,et al.  Investigating the impact of social media advertising features on customer purchase intention , 2018, Int. J. Inf. Manag..

[8]  Yogesh Kumar Dwivedi,et al.  Advertisements on Facebook: Identifying the persuasive elements in the development of positive attitudes in consumers , 2018, Journal of Retailing and Consumer Services.

[9]  Yogesh Kumar Dwivedi,et al.  Advances in Social Media Research: Past, Present and Future , 2017, Information Systems Frontiers.

[10]  Yogesh Kumar Dwivedi,et al.  Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response , 2018, Int. J. Inf. Manag..

[11]  Yogesh Kumar Dwivedi,et al.  Social media in marketing: A review and analysis of the existing literature , 2017, Telematics Informatics.

[12]  Wen-Lung Shiau,et al.  Co-citation and cluster analyses of extant literature on social networks , 2017, Int. J. Inf. Manag..

[13]  Wann-Yih Wu,et al.  How e-servicescapes affect customer online shopping intention: the moderating effects of gender and online purchasing experience , 2016, Information Systems and e-Business Management.

[14]  Jian Mou,et al.  Effects of flow on young Chinese consumers’ purchase intention: a study of e-servicescape in hotel booking context , 2017, J. Inf. Technol. Tour..

[15]  Abhilash Ponnam,et al.  Investigating the Process Through which E-Servicescape Creates E-Loyalty in Travel and Tourism Websites , 2017 .

[16]  I. Hong,et al.  Predicting positive user responses to social media advertising: The roles of emotional appeal, informativeness, and creativity , 2016, Int. J. Inf. Manag..

[17]  Billy Bai,et al.  The Marketing Effectiveness of Social Media in the Hotel Industry , 2015 .

[18]  Yogesh Kumar Dwivedi.  Social media marketing and advertising , 2015 .

[19]  Walfried M. Lassar,et al.  The mediating impact of stickiness and loyalty on word-of-mouth promotion of retail websites: A consumer perspective , 2014 .

[20]  Oliver Brdiczka,et al.  A comparison study of user behavior on Facebook and Gmail , 2013, Comput. Hum. Behav..

[21]  H. Baumgartner,et al.  Reversed item bias: an integrative model. , 2013, Psychological methods.

[22]  Yi-Cheng Ku,et al.  Gratifications for using CMC technologies: A comparison among SNS, IM, and e-mail , 2013, Comput. Hum. Behav..

[23]  Jen-Hung Huang,et al.  The Effects of Electronic Word of Mouth on Product Judgment and Choice: The Moderating Role of the Sense of Virtual Community† , 2012 .

[24]  David G. Taylor,et al.  Do microblog postings influence consumer perceptions of retailers' e‐servicescapes? , 2012 .

[25]  Fatema Kawaf,et al.  Online shopping environments in fashion shopping: an S-O-R based review , 2012 .

[26]  Jason P. Mitchell,et al.  Disclosing information about the self is intrinsically rewarding , 2012, Proceedings of the National Academy of Sciences.

[27]  Jan U. Becker,et al.  Seeding Strategies for Viral Marketing: An Empirical Comparison , 2011 .

[28]  Shu-Chuan Chu,et al.  Determinants of consumer engagement in electronic word-of-mouth (eWOM) in social networking sites , 2011 .

[29]  Christophe Fournier,et al.  Web Site spill over to email campaigns: The role of privacy, trust and shoppers' attitudes , 2010 .

[30]  Jason Ho,et al.  Viral marketing: Motivations to forward online content , 2010 .

[31]  L. Harris,et al.  Online servicescapes, trust, and purchase intentions , 2010 .

[32]  Sharron J. Lennon,et al.  Online visual merchandising (VMD) cues and consumer pleasure and arousal: Purchasing versus browsing situation , 2010 .

[33]  Alladi Venkatesh,et al.  Mobile Marketing in the Retailing Environment: Current Insights and Future Research Avenues , 2010 .

[34]  Danah Boyd,et al.  Social Network Sites: Definition, History, and Scholarship , 2007, J. Comput. Mediat. Commun..

[35]  Marie-Odile Richard,et al.  A Proposed Model of Online Consumer Behavior: Assessing the Role of Gender , 2010 .

[36]  Rohan Miller,et al.  Social Media and its implications for Viral Marketing , 2010 .

[37]  Mary Anne Raymond,et al.  Designing the e-Servicescape: Implications for Online Retailers , 2009 .

[38]  Bernard J. Jansen,et al.  Twitter power: Tweets as electronic word of mouth , 2009, J. Assoc. Inf. Sci. Technol..

[39]  T. Daugherty,et al.  Third‐Person Effect and Social Networking: Implications for Online Marketing and Word‐of‐Mouth Communication , 2009 .

[40]  K. Pauwels,et al.  Effects of Word-of-Mouth versus Traditional Marketing: Findings from an Internet Social Networking Site , 2009 .

[41]  Byoungho Jin,et al.  The role of etail quality, e-satisfaction and e-trust in online loyalty development process , 2009 .

[42]  David J. Faulds,et al.  Social media: The new hybrid element of the promotion mix , 2009 .

[43]  Sarah J. S. Wilner,et al.  Networked Narratives: Understanding Word-of-Mouth Marketing in Online Communities , 2009 .

[44]  Tung-Ching Lin,et al.  Factors affecting pass-along email intentions (PAEIs): Integrating the social capital and social cognition theories , 2009, Electron. Commer. Res. Appl..

[45]  Shintaro Okazaki.  The Tactical Use of Mobile Marketing: How Adolescents' Social Networking Can Best Shape Brand Extensions , 2009, Journal of Advertising Research.

[46]  Bob E. Hayes,et al.  The True Test of Loyalty , 2009 .

[47]  G. Lilien,et al.  A multi-stage model of word-of-mouth influence through viral marketing , 2008 .

[48]  Robert K. Plice,et al.  Toward a Sustainable Email Marketing Infrastructure , 2008 .

[49]  Charles F. Hofacker.  E‐tail constraints and tradeoffs , 2008 .

[50]  Matthew K. O. Lee,et al.  The impact of electronic word-of-mouth: The adoption of online opinions in online customer communities , 2008, Internet Res..

[51]  Rama B. Radhakrishna,et al.  Strategies for generalizing findings in survey research , 2008 .

[52]  A. Payne,et al.  Managing the co-creation of value , 2008 .

[53]  Danny Weathers,et al.  Assessing Three Sources of Misresponse to Reversed Likert Items , 2008 .

[54]  Bruce Cooil,et al.  Linking Customer Loyalty to Growth , 2008 .

[55]  Lorri Hunt.  Energize Your QMS , 2008 .

[56]  Monle Lee,et al.  The Determinants of Email Receivers' Disseminating Behaviors on the Internet , 2007, Journal of Advertising Research.

[57]  S. Li,et al.  The Influence of eWOM on Virtual Consumer Communities: Social Capital, Consumer Learning, and Behavioral Outcomes , 2007, Journal of Advertising Research.

[58]  Ingoo Han,et al.  The Effect of On-Line Consumer Reviews on Consumer Purchasing Intention: The Moderating Role of Involvement , 2007, Int. J. Electron. Commer..

[59]  John Mowen,et al.  Toward a Theory of Motivation and Personality with Application to Word-of-Mouth Communications , 2007 .

[60]  Tony O’Hagan.  Bayes factors , 2006 .

[61]  Carlos Flavián,et al.  Consumer trust, perceived security and privacy policy: Three basic elements of loyalty to a web site , 2006, Ind. Manag. Data Syst..

[62]  Pascale G. Quester,et al.  Online Discussion Groups as Socal Networks , 2006 .

[63]  Andrea Everard,et al.  How Presentation Flaws Affect Perceived Site Quality, Trust, and Intention to Purchase from an Online Store , 2005, J. Manag. Inf. Syst..

[64]  R. Gurrea,et al.  The role played by perceived usability, satisfaction and consumer trust on website loyalty , 2006, Inf. Manag..

[65]  Jinhong Xie,et al.  Third-Party Product Review and Firm Marketing Strategy , 2005 .

[66]  V. Mummalaneni,et al.  An empirical investigation of Web site characteristics, consumer emotional states and on-line shopping behaviors , 2005 .

[67]  David K. Perry,et al.  Viral Marketing or Electronic Word-of-Mouth Advertising: Examining Consumer Responses and Motivations to Pass Along Email , 2004, Journal of Advertising Research.

[68]  Rajneesh Suri,et al.  Impact of Gender Differences on the Evaluation of Promotional Emails , 2004, Journal of Advertising Research.

[69]  D. Gefen,et al.  Consumer trust in B2C e-Commerce and the importance of social presence: experiments in e-Products and e-Services , 2004 .

[70]  Michael Gilding,et al.  ‘I’ve Never Clicked this Much with Anyone in My Life’: Trust and Hyperpersonal Communication in Online Friendships , 2004, New Media Soc..

[71]  Hung-Pin Shih,et al.  Extended technology acceptance model of Internet utilization behavior , 2004, Inf. Manag..

[72]  Stephen L. Vargo,et al.  Evolving to a New Dominant Logic for Marketing , 2004 .

[73]  Sandra Streukens,et al.  Comfort your online customer: quality, trust and loyalty on the internet , 2004 .

[74]  Balaji Rajagopalan,et al.  Knowledge-sharing and influence in online social networks via viral marketing , 2003, CACM.

[75]  Gianfranco Walsh,et al.  Electronic Word-of-Mouth: Motives for and Consequences of Reading Customer Articulations on the Internet , 2003, Int. J. Electron. Commer..

[76]  S. Forsythe,et al.  Consumer patronage and risk perceptions in Internet shopping , 2003 .

[77]  Glenn B. Voss,et al.  Determinants of online channel use and overall satisfaction with a relational, multichannel service provider , 2003 .

[78]  Scott B. MacKenzie,et al.  Common method biases in behavioral research: a critical review of the literature and recommended remedies. , 2003, The Journal of applied psychology.

[79]  Han Yi,et al.  Trust and e-commerce: a study of consumer perceptions , 2003, Electron. Commer. Res. Appl..

[80]  Jannie Roed.  Language Learner Behaviour in a Virtual Environment , 2003 .

[81]  P. Pavlou,et al.  Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model , 2003 .

[82]  Richard G. Netemeyer,et al.  Scaling Procedures: Issues and Applications , 2003 .

[83]  Detmar W. Straub,et al.  Trust and TAM in Online Shopping: An Integrated Model , 2003, MIS Q..

[84]  P. Franses,et al.  The effect of relational constructs on customer referrals and number of services purchased from a multiservice provider: Does age of relationship matter? , 2002 .

[85]  Bernard Cova,et al.  Tribal marketing: The tribalisation of society and its impact on the conduct of marketing , 2002 .

[86]  Rolph E. Anderson,et al.  Customer loyalty in e-commerce: an exploration of its antecedents and consequences , 2002 .

[87]  James R. Lindner,et al.  HANDLING NONRESPONSE IN SOCIAL SCIENCE RESEARCH , 2001 .

[88]  Matthew Lombard,et al.  Interactive Advertising and Presence , 2001 .

[89]  A. Rosenspan.  Opinion Piece: Permission is not enough , 2001 .

[90]  H. Bansal,et al.  Word-of-Mouth Processes within a Services Purchase Decision Context , 2000 .

[91]  D. Stewart,et al.  Measuring the Effects and Effectiveness of Interactive Advertising , 2000 .

[92]  R. E. Milliman,et al.  Atmospheric Effects on Shopping Behavior: A Review of the Experimental Evidence , 2000 .

[93]  F. Sultan,et al.  Placing Trust at the Center of Your Internet Strategy , 2000 .

[94]  Ray A. DeCormier,et al.  E‐mail survey response rates: targeting increases response , 1999 .

[95]  S. Godin.  Permission Marketing: Turning Strangers Into Friends And Friends Into Customers , 1999 .

[96]  P. Bentler,et al.  Cutoff criteria for fit indexes in covariance structure analysis : Conventional criteria versus new alternatives , 1999 .

[97]  J. Abbott,et al.  Antitrust Regulations and Trade Shows— , 1998 .

[98]  J. Bowen,et al.  Loyalty: A Strategic Commitment , 1998 .

[99]  K. Reynolds,et al.  Customer-sales associate retail relationships , 1996 .

[100]  Mary Jo Bitner,et al.  Servicescapes: The Impact of Physical Surroundings on Customers and Employees , 1992 .

[101]  David W. Gerbing,et al.  An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its Assessment , 1988 .

[102]  C. Fornell,et al.  Evaluating Structural Equation Models with Unobservable Variables and Measurement Error , 1981 .

[103]  J. Russell,et al.  An approach to environmental psychology , 1974 .

[104]  George S. Day,et al.  Attitude change, media and word of mouth. , 1971 .

[105]  J. Arndt.  Role of Product-Related Conversations in the Diffusion of a New Product , 1967 .