Information seeking and use behaviour for the design of financial products

The aim of this paper is to deal with the information seeking and use problem in a professional context. This research focuses on the informational process of the financial market. Linking together the theory of information seeking and use behaviour with financial services, we seek to understand how the design activity can influence practice, by taking a financial product, such as a mutual fund, as an example. We seek to check the relationship between the situational approach of Cheuk and the seeking and use model. To deal with this problem, we have interviewed some financial professionals who have a direct impact on the design and development of the financial product. A questionnaire was used to gather data, and then a formalized and rigorous tool, named ‘Mark-up Language for Financial Products’, which is based on XML. This tool helps us to specify the most important items used in the design of these products. Both methods allow better understanding of how investors find out what they need for their job....

[1]  T. D. Wilson,et al.  Models in information behaviour research , 1999, J. Documentation.

[2]  N. Smelser,et al.  Behavioral and social science : fifty years of discovery : in commemoration of the fiftieth anniversary of the "Ogburn report," Recent social trends in the United States , 1986 .

[3]  Brenda Dervin,et al.  On studying information seeking methodologically: the implications of connecting metatheory to method , 1999, Inf. Process. Manag..

[4]  C. Kuhlthau.  The influence of uncertainty on the information seeking behavior of a securities analyst , 1997 .

[5]  Gunilla Widén-wulff,et al.  Information as a resource in the insurance business: the impact of structures and processes on organization information behaviour , 2003 .

[6]  Saadi Lahlou,et al.  Observing Cognitive Work in Offices , 1999, CoBuild.

[7]  Gunilla Widén-Wulff.  Business information culture: a qualitative study of the information culture in the Finnish insurance industry. , 2000 .

[8]  Ronald E. Rice,et al.  Information-seeking behavior of securities analysts: individual and institutional influences, information sources and channels, and outcomes , 1997 .

[9]  Judith Broady-Preston,et al.  Strategy, information processing and scorecard models in the UK financial services sector , 2001, Inf. Res..

[10]  Pertti Vakkari,et al.  Cognition and changes of search terms and tactics during task performance: A longitudinal case study , 2000, RIAO.

[11]  Alan MacLennan,et al.  An investigation of the use of intranet technology in UK retail banks , 2000, J. Libr. Inf. Sci..

[12]  David Ellis,et al.  Modelling the information seeking patterns of engineers and research scientists in an industrial environment , 1997, J. Documentation.

[13]  David Ellis,et al.  A Comparison of the Information seeking Patterns of researchers in the Physical and Social Sciences , 1993, J. Documentation.

[14]  Carol Collier Kuhlthau,et al.  A Principle of Uncertainty for Information seeking , 1993, J. Documentation.

[15]  W.-Y. Bonnie Cheuk.  Exploring Information literacy in the workplace : A qualitative study of engineers Using the Sense-Making approach , 1998 .