The information center concept originated in the mid-seventies as IBM attempted to respond to the growing backlog of requests for MIS service. IBM, like many firms, discovered that the DP/MIS organization was unable to respond to the large number of requests for new systems. As a partial solution, information centers were installed at IBM and other firms to support end-user computing - the environment in which users address information needs directly. This concept of support for end-user computing has been well accepted.This research studied the way 20 firms in the Dallas-Fort Worth, Texas, area operationalized the concept, comparing their information centers with the IBM/Hammond model. This paper compares the findings of empirical research to the contentions made by Hammond in his IBM Systems Journal article of 1982. Agreement was found with only one-half of Hammond's propositions. The areas of disagreement are considered important.
[1]
Robert M. Alloway,et al.
User Managers' Systems Needs
,
2015,
MIS Q..
[2]
Houston Hume Carr.
An empirical investigation of the formal support for end user computing derived from the information center concept
,
1984
.
[3]
Lynn W. Hammond,et al.
Management Considerations for an Information Center
,
1982,
IBM Syst. J..
[4]
John F. Rockart,et al.
The management of end user computing
,
1983,
CACM.
[5]
David H. Benson.
A Field Study of End User Computing: Findings and Issues
,
1983,
MIS Q..