Fuzzy-dea model for measuring the efficiency of transport quality

Data envelopment analysis (DEA) is becoming increasingly important as a tool for evaluating and improving the performance of manufacturing and service operations. It has been extensively applied in performance evaluation and benchmarking of schools, hospitals, bank branches, production plants, etc. DEA enables mathematical programming for implicit evaluation of the ratio between a number of input and output performance parameters. The result is quantification of the efficiency of business opportunities and providing insight into some flaws from the level of top management. Levels of efficiency determined under the same parametres make this analytical process objective and allow for the application of best practices based on the assessment of the overall efficiency. This paper presents a fuzzy-DEA model for evaluating the effectiveness of urban and suburban public transport- USPT. A fuzzy-DEA model provides insight into the current transport quality provided by USPT and proposes for the improvement of inefficient systems up to the level of best standards possible. Such quantification makes long-term stability of USPT possible. Since most of the acquired data is characterized by a high degree of imprecision, subjectivity and uncertainty, fuzzy logic was used for displaying them. Fuzzy linguistic descriptors are given in the output parameters of DEA models. In this way, fuzzy logic enables the exploitation of tolerance that exists in imprecision, uncertainty and partial accuracy of the acquired research results.