Disclosing the bright side of SNs in the workplace

Purpose The purpose of this paper is twofold: first, to document that employees’ use of social networks (SNs) does not necessarily bring negative consequences and can indirectly benefit organizations and second, to compare the roles of public SNs and enterprise social networks (ESNs) in bringing benefits to organizations. Consequently, this study, on the basis of stimulus‒organism‒response theory, directly investigated and compared the roles of public SNs and ESNs in promoting employees’ organizational commitment from affective, normative, and continuance dimensions with regard to the mediating role of job satisfaction. Design/methodology/approach For this purpose, 240 employees of Asia-Tech Company, one of the high-speed internet service providers in Iran, who had joined Skype for Business ESN, were included in this study. Partial least squares (PLS) method was used to examine the validity of the measurement and structural models. To this end, Warp-PLS software (version 5.0) was employed. Findings The results of the study suggested that public SNs have a positive impact on affective and normative commitment; however, no significant impact was observed for continuance commitment. ESNs directly affect none of the dimensions of organizational commitment. Although both types of SNs have impacts on job satisfaction, the greater impact was found for the public SNs. Job satisfaction also has a positive effect on all three dimensions of organizational commitment. Originality/value To the best of authors’ knowledge, no study has directly investigated and compared the roles of ESNs and public SNs in promoting organizational commitment from affective, continuance and normative dimensions with regard to the mediating role of job satisfaction. The most important theoretical contribution of the present research was to document that the employees’ use of SNs does not necessarily entail the waste of resources and has various advantages, such as strengthening organizational commitment (in affective, normative and continuance dimensions) and job satisfaction. In fact, this study disclosed the bright side of SNs in the workplace.

[1]  Y. Connie Yuan,et al.  Location, Motivation, and Social Capitalization via Enterprise Social Networking , 2013, J. Comput. Mediat. Commun..

[2]  Atreyi Kankanhalli,et al.  Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation , 2005, MIS Q..

[3]  Seyed Hossein Siadat,et al.  How social influence and personality affect users' social network fatigue and discontinuance behavior , 2018, Aslib J. Inf. Manag..

[4]  Aino Kianto,et al.  The impact of knowledge management on job satisfaction , 2016, J. Knowl. Manag..

[5]  Dorit Nevo,et al.  How Social Media Can Enhance Access to Information through Transactive Memory Development , 2016, AIS Trans. Hum. Comput. Interact..

[6]  Nima Jafari Navimipour,et al.  A model for assessing the impact of e-learning systems on employees' satisfaction , 2015, Comput. Hum. Behav..

[7]  Qian Huang,et al.  The moderating role of social media usage in the relationship among multicultural experiences, cultural intelligence, and individual creativity , 2017, Inf. Technol. People.

[8]  Lili Liu,et al.  Empathy or perceived credibility? An empirical study on individual donation behavior in charitable crowdfunding , 2018, Internet Res..

[9]  Darwish Abdulrahman Yousef,et al.  Organizational Commitment, Job Satisfaction and Attitudes toward Organizational Change: A Study in the Local Government , 2017 .

[10]  K. Lai,et al.  How is Employee Perception of Organizational Efforts in Corporate Social Responsibility Related to Their Satisfaction and Loyalty Towards Developing Harmonious Society in Chinese Enterprises , 2014 .

[11]  Saggi Nevo,et al.  Organizational members' use of social networking sites and job performance: An exploratory study , 2013, Inf. Technol. People.

[12]  Hamdia Mudor,et al.  CONCEPTUAL FRAMEWORK ON THE RELATIONSHIP BETWEEN HUMAN RESOURCE MANAGEMENT PRACTICES, JOB SATISFACTION, AND TURNOVER , 2011 .

[13]  Shinichiro Watanabe,et al.  Another Look at the Job Satisfaction-Life Satisfaction Relationship , 1993 .

[14]  Susan B. Grant,et al.  Classifying emerging knowledge sharing practices and some insights into antecedents to social networking: a case in insurance , 2016, J. Knowl. Manag..

[15]  Kerk F. Kee,et al.  Is There Social Capital in a Social Network Site?: Facebook Use and College Students’ Life Satisfaction, Trust, and Participation 1 , 2009 .

[16]  Solimun,et al.  The effect of OCB in relationship between personality, organizational commitment and job satisfaction on performance , 2017 .

[17]  Roger McHaney,et al.  Impact of ESN implementation on communication and knowledge-sharing in a multi-national organization , 2018, Int. J. Inf. Manag..

[18]  Susanne Durst,et al.  Knowledge risk management in the public sector: insights into a Swedish municipality , 2018, J. Knowl. Manag..

[19]  Wei Zhang,et al.  Better Knowledge with Social Media? Exploring the Roles of Social Capital and Organizational Knowledge Management , 2015, J. Knowl. Manag..

[20]  Robin L. Wakefield,et al.  Social media network behavior: A study of user passion and affect , 2016, J. Strateg. Inf. Syst..

[21]  D. Hislop.  Linking human resource management and knowledge management via commitment: A review and research agenda , 2003 .

[22]  F. Requena,et al.  Social Capital, Satisfaction and Quality of Life in the Workplace , 2003 .

[23]  Manel Hamouda,et al.  Understanding social media advertising effect on consumers' responses: An empirical investigation of tourism advertising on Facebook , 2018, J. Enterp. Inf. Manag..

[24]  Danah Boyd,et al.  Social Network Sites: Definition, History, and Scholarship , 2007, J. Comput. Mediat. Commun..

[25]  B. Cooper,et al.  Employee voice and job satisfaction in Australia: The centrality of direct voice , 2011 .

[26]  Michail N. Giannakos,et al.  Using social media for work: Losing your time or improving your work? , 2014, Comput. Hum. Behav..

[27]  Gerald C. Kane,et al.  The Rise of the Promoters: User Classes and Contribution Patterns in Enterprise Social Media , 2018, J. Manag. Inf. Syst..

[28]  Dorit Nevo,et al.  Linking dimensions of social media use to job performance: The role of social capital , 2015, J. Strateg. Inf. Syst..

[29]  Mahmoud Maqableh,et al.  The impact of knowledge management on job performance in higher education: The case of the University of Jordan , 2017, J. Enterp. Inf. Manag..

[30]  Qian Huang,et al.  Improving the agility of employees through enterprise social media: The mediating role of psychological conditions , 2018, Int. J. Inf. Manag..

[31]  Raphael Odoom,et al.  Journal of Enterprise Information Management Antecedents of Social Media Usage and Performance Benefits in Small and Medium-sized Enterprises ( SMEs ) , 2017 .

[32]  Joseph B. Bayer,et al.  Sharing the small moments: ephemeral social interaction on Snapchat , 2016 .

[33]  Sumeet Gupta,et al.  Examining information systems infusion from a user commitment perspective , 2016, Inf. Technol. People.

[34]  Faisal Aburub,et al.  Impact of ERP systems usage on organizational agility: An empirical investigation in the banking sector , 2015, Inf. Technol. People.

[35]  T. Lam,et al.  An investigation of employees’ job satisfaction: the case of hotels in Hong Kong , 2001 .

[36]  Cliff Lampe,et al.  Bowling online: social networking and social capital within the organization , 2009, C&T.

[37]  Yogesh Kumar Dwivedi,et al.  Examining branding co-creation in brand communities on social media: Applying the paradigm of Stimulus-Organism-Response , 2018, Int. J. Inf. Manag..

[38]  Danial Arjomandy,et al.  Social media integration in electronic human resource management: Development of a social eHRM framework , 2016 .

[39]  John P. Meyer,et al.  A three-component conceptualization of organizational commitment , 1991 .

[40]  Remus Ilies,et al.  Personality and citizenship behavior: the mediating role of job satisfaction. , 2009, The Journal of applied psychology.

[41]  Chia-Chen Chen,et al.  What drives impulse buying behaviors in a mobile auction? The perspective of the Stimulus-Organism-Response model , 2018, Telematics Informatics.

[42]  Guoqing Chen,et al.  Can non-work-related social media use benefit the company? A study on corporate blogging and affective organizational commitment , 2018, Comput. Hum. Behav..

[43]  Mohammad Olfat,et al.  A model for evaluating the paradoxical impacts of organizational members’ social use of SNSs on destructive voice , 2019, Journal of Indian Business Research.

[44]  Xiongfei Cao,et al.  Exploring the influence of social media on employee work performance , 2016, Internet Res..

[45]  M. Steinhardt,et al.  The Relationship between Hardiness, Supervisor Support, Group Cohesion, and Job Stress as Predictors of Job Satisfaction , 2003, American journal of health promotion : AJHP.

[46]  Yavuz Akbulut,et al.  Cyberloafing and social desirability bias among students and employees , 2017, Comput. Hum. Behav..

[47]  Christian Ritter,et al.  Enterprise social networks: A literature review and research agenda , 2017, Comput. Networks.

[48]  Hong Zhang,et al.  The impacts of technological environments and co-creation experiences on customer participation , 2015, Inf. Manag..

[49]  Jane Prophet,et al.  The state of immersive technology research: A literature analysis , 2018, Comput. Hum. Behav..

[50]  Peter A. Rosen,et al.  Future employment selection methods: evaluating social networking web sites , 2009 .

[51]  Dorothy E. Leidner,et al.  An affordance perspective of enterprise social media and organizational socialization , 2018, J. Strateg. Inf. Syst..

[52]  Xiongfei Cao,et al.  Empirical investigation of Facebook discontinues usage intentions based on SOR paradigm , 2017, Comput. Hum. Behav..

[53]  Hung-Yue Suen,et al.  The effects of employer SNS motioning on employee perceived privacy violation, procedural justice, and leave intention , 2018, Ind. Manag. Data Syst..

[54]  Paul M. Leonardi,et al.  Enterprise Social Media: Definition, History, and Prospects for the Study of Social Technologies in Organizations , 2013, J. Comput. Mediat. Commun..

[55]  Kim-Kwang Raymond Choo,et al.  Exploring Factors Influencing the Use of Enterprise Social Networks in Multinational Professional Service Firms , 2015, J. Organ. Comput. Electron. Commer..

[56]  Xuwei Pan,et al.  Discovery of repost patterns by topic analysis in enterprise social networking , 2017, Aslib J. Inf. Manag..

[57]  D. Miao,et al.  How can core self-evaluations influence job burnout? The key roles of organizational commitment and job satisfaction , 2016, Journal of health psychology.

[58]  Rusliza Yahaya,et al.  Leadership styles and organizational commitment: literature review , 2016 .

[59]  Nigel Lockett,et al.  Paving the way for CRM success: The mediating role of knowledge management and organizational commitment , 2014, Inf. Manag..

[60]  M. Bing,et al.  Friend or Foe? The Promise and Pitfalls of Using Social Networking Sites for HR Decisions , 2011 .

[61]  Efraim Turban,et al.  Enterprise Social Networking: Opportunities, Adoption, and Risk Mitigation , 2011, J. Organ. Comput. Electron. Commer..

[62]  Ned Kock,et al.  Unveiling the dark side of social networking sites: Personal and work-related consequences of social networking site addiction , 2018, Inf. Manag..

[63]  Junkai Wang,et al.  Excessive social media use at work: Exploring the effects of social media overload on job performance , 2018, Inf. Technol. People.

[64]  Graeme Martin,et al.  Do social media enhance constructive employee voice all of the time or just some of the time , 2015 .

[65]  Holger Sievert,et al.  Engaging employees in (at least partly) disengaged companies. Results of an interview survey within about 500 German corporations on the growing importance of digital engagement via internal social media , 2017 .

[66]  Kevin J. Trainor,et al.  Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM , 2014 .

[67]  Mohammed Ahmad Alsaggaf,et al.  An empirical investigation of customer intentions influenced by service quality using the mediation of emotional and cognitive responses , 2017, J. Enterp. Inf. Manag..

[68]  J. Swart,et al.  Why should I share my knowledge? A multiple foci of commitment perspective , 2014 .

[69]  G. Tabarsa,et al.  Examining the Moderating Role of Mentoring Relationship in between Content Plateauing with Job Satisfaction and Willingness to Leave the Organization (Case Study: Iran Ministry of Industry, Mines and Trade) , 2016 .

[70]  S. P. Schappe,et al.  The influence of job satisfaction, organizational commitment, and fairness perceptions on organizational citizenship behavior. , 1998, The Journal of psychology.

[71]  Peng Chen,et al.  Innovation resistance and strategic implications of enterprise social media websites in Taiwan through knowledge sharing perspective , 2017 .

[72]  Vincent Cho,et al.  Professional commitment, organizational commitment, and the intention to leave for professional advancement: An empirical study on IT professionals , 2012, Inf. Technol. People.