Business communication : polishing your professional presence

Part 1: Understanding the Foundations of Business Communication Chapter 1. Becoming a Successful Business Communicator Chapter 2. Working with Others: Interpersonal, Intercultural, and Team Communication Chapter 3. Managing the Communication Process Part 2: Delivering Effective Messages Chapter 4. Communicating Routine Messages and Building Goodwill Chapter 5. Communicating Persuasive Messages Chapter 6. Communicating Negative Messages Part 3: Proposing and Reporting Chapter 7. Finding and Evaluating Business Information Chapter 8. Preparing Persuasive Proposals Chapter 9. Reporting Business Information Chapter 10. Delivering Business Presentations Part 4: Persuading an Employer to Hire You Chapter 11. Creating Cover Letters and Resumes Chapter 12. Getting the Job: Interviewing Skills Appendix: Grammar Handbook