Telecare delivery of health and social care information

If the growing population of older people are to be effectively supported in their own homes, new ways of delivering care must be found. In addition, individual users of health and social services need greater empowerment and autonomy. These imperatives provide opportunities for the creative use of information and communication technology. One telecare approach that can be used to maintain or improve the quality of life for older people is the provision of health and social care information in electronic form. This paper identifies and discusses issues that contribute to the information agenda for older people. It describes the background to the present UK health strategy, most significantly the shift from institutional based care towards care at home, with the associated change of priorities within health and social care agencies. It suggests that different methods of information delivery are needed to meet the requirements of older people, and directs information providers towards the use of paper-based media and digital TV, as well as Web-based resources. It highlights the importance of user interface design and argues for an approach whereby interface design is changed when necessary, according to the results of user evaluation. Information content needs to be appropriate and managed; verification and validity of content are ensured by a continuous iterative review system.