Airport security and screening satisfaction: A case study of U.S.

The study analyzes the perception of airport safety by travelers, and how it is related to satisfaction with passenger screening experiences and the perception of public transit safety. It uses the Omnibus Household Survey data collected by the U.S. Bureau of Transportation Statistics and estimates a structural equations model. It finds a positive relationship between Screening Satisfaction and Screening Safety and a positive relationship between the perception of Public Transit Safety and Screening Safety. A lack of experience with using public transit is also found to contribute to travelers perceiving lower levels of Screening Safety at airports, and females compared to males perceive a lower level of Screening Safety. Finally, the study finds causality from a traveler’s satisfaction with the screening process to safety perception.

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