Formalising the informal?: Dynamic social order, bottom-up social control, and spontaneous normative relations

The right framework for studying normative issues in infosociety and MAS is that of deliberate or spontaneous social order, and intended or unintended, centralised or decentralised forms of social control. For effectively supporting human cooperation it is necessary to "incorporate" social and normative knowledge in intelligent technology; computers should deal with--and thus partially "understand"--permissions, obligations, power, roles, commitments, trust, etc. Here only one facet of this problem is considered: the spontaneous and decentralised norm creation, and normative monitoring and intervention. Cognitive aspects of spontaneous conventions, implicit commitments, tacit agreements, and the bottom-up issuing and spreading of norms are discussed. The transition from "face to face" normative relationships to some stronger constraints on agents' action, and to institutions and authority, and the possibility of a consequent increase of trust, are explored. In particular, I focus on the transition from two party trust, right, permission, and commitment, to three party relationships, where some witness or some enforcing authority is introduced. In this perspective of 'formalising the informal', i.e., the interpersonal unofficial normative matter, I discuss (also in order to stress dangers of computer-based formalisation and enforcement of rules) the important phenomenon of functional (collaborative) systematic violation of rules in organisation and cooperation, and the possible emergence of a "convention to violate".