Supply chain value creation methodology under BSC approach

The objective of this paper is proposing a developed balanced scorecard approach to measure supply chain performance with the aim of creating more value in manufacturing and business operations. The most important metrics have been selected based on experts’ opinion acquired by in-depth interviews focused on creating more value for stakeholders. Using factor analysis method, a survey research has been used to categorize selected metrics into balanced scorecard perspectives. The result identifies the intensity of correlation between perspectives and cause-and-effect chains among them using statistical method based on a real case study in home appliance manufacturing industries.

[1]  Jian Cai,et al.  Improving supply chain performance management: A systematic approach to analyzing iterative KPI accomplishment , 2009, Decis. Support Syst..

[2]  Kevin McCormack,et al.  Linking SCOR planning practices to supply chain performance: An exploratory study , 2004 .

[3]  Denis Royston Towill,et al.  Enlightening supplies [supply chain information] , 1997 .

[4]  Suchismita Satapathy,et al.  A customer oriented systematic framework to extract business strategy in Indian electricity services , 2013 .

[5]  Felix T.S. Chan,et al.  Feasibility of performance measurement system for supply chain: a process‐based approach and measures , 2003 .

[6]  G. S. Dangayach,et al.  PRACTICE OF PERFORMANCE MEASUREMENT: EXPERIENCE FROM INDIAN SMES , 2005 .

[7]  Jonathan Lean,et al.  Improving control through effective performance measurement in SMEs , 2001 .

[8]  A. Khalifa.  Customer value: a review of recent literature and an integrative configuration , 2004 .

[9]  Tan Miller,et al.  A FRAMEWORK FOR INTEGRATING ACTIVITY-BASED COSTING AND THE BALANCED SCORECARD INTO THE LOGISTICS STRATEGY DEVELOPMENT AND MONITORING PROCESS. , 1998 .

[10]  Jack P. C. Kleijnen,et al.  Performance metrics in supply chain management , 2003, J. Oper. Res. Soc..

[11]  R. Kodali,et al.  INTERNAL BENCHMARKING FOR ASSESSMENT OF SUPPLY CHAIN PERFORMANCE , 2010 .

[12]  A. E. C. Mondragon,et al.  Measures for auditing performance and integration in closed‐loop supply chains , 2011 .

[13]  Hau L. Lee.  Managing supply chain inventory: Pitfalls and opportunities , 1992 .

[14]  Hanne Nørreklit.  The Balance on the Balanced Scorecard: A Critical Analysis of Some of Its Assumptions , 2000 .

[15]  U. Bititci,et al.  Performance measurement in the value chain: manufacturing v. tourism , 2006 .

[16]  S. Lamouri,et al.  A framework for analysing supply chain performance evaluation models , 2013 .

[17]  Jianhua Yang,et al.  Integrative performance evaluation for supply chain system based on logarithm triangular fuzzy number-AHP method , 2009, Kybernetes.

[18]  Houshang Taghizadeh,et al.  The investigation of supply chain's reliability measure: a case study , 2012 .

[19]  Teemu Malmi,et al.  BALANCED SCORECARDS IN FINNISH COMPANIES: A RESEARCH NOTE , 2001 .

[20]  A. Neely.  The evolution of performance measurement research: Developments in the last decade and a research agenda for the next , 2005 .

[21]  C. Moss,et al.  Measuring Food Product Differentiation by Quality Ratings: A Cross-Entropy Analysis of Specialty Coffee e-Auctions , 2010 .

[22]  Jin Hongxia,et al.  Performance Appraisal on Supply Chain Based on Value Engineering and Multistage Fuzzy Comprehensive Evaluation , 2007, 2007 International Conference on Wireless Communications, Networking and Mobile Computing.

[23]  Marios C. Angelides,et al.  A model and a performance measurement system for collaborative supply chains , 2006, Decis. Support Syst..

[24]  D. D. Vaus,et al.  Surveys in Social Research , 1991 .

[25]  Rajat Bhagwat,et al.  Performance measurement of supply chain management: A balanced scorecard approach , 2007, Comput. Ind. Eng..

[26]  Peter Bolstorff.  MEASURING THE IMPACT OF SUPPLY CHAIN PERFORMANCE , 2003 .

[27]  S. Chopra,et al.  Supply Chain Management: Strategy, Planning & Operation , 2007 .

[28]  A. Gunasekaran,et al.  A framework for supply chain performance measurement , 2004 .

[29]  Felix T.S. Chan,et al.  Performance Measurement in a Supply Chain , 2003 .

[30]  Robert M. Davison,et al.  The balanced scorecard: a foundation for the strategic management of information systems , 1999, Decis. Support Syst..

[31]  Patrik Jonsson,et al.  LOGISTICS AND SUPPLY CHAIN MANAGEMENT , 2022 .

[32]  Guido Nassimbeni,et al.  New Trends in the Supply Environment , 1994 .

[33]  H. Arksey,et al.  Interviewing for Social Scientists: An Introductory Resource with Examples , 1999 .

[34]  Xinjian Gu,et al.  A strategic performance measurement system for firms across supply and demand chains on the analogy of ecological succession , 2009 .

[35]  F. Chan,et al.  An innovative performance measurement method for supply chain management , 2003 .

[36]  R Terry,et al.  ADDRESSING BALANCED SCORECARD TRADE-OFF ISSUES BETWEEN PERFORMANCE METRICS USING MULTIATTRIBUTE UTILITY THEORY , 2003 .

[37]  D. Burt,et al.  Purchasing and Supply Management , 1995 .

[38]  Hing Kai Chan,et al.  A review of performance measurement systems for supply chain management , 2006 .

[39]  Chun-Hsien Wang,et al.  Integrating hierarchical balanced scorecard with non-additive fuzzy integral for evaluating high technology firm performance , 2010 .

[40]  P. Baker,et al.  The Handbook of Logistics and Distribution Management , 2001 .

[41]  Sergio Cavalieri,et al.  Implementation of performance measurement systems: private and public sectors , 2005 .

[42]  H. Günter,et al.  Measuring Supply Chain Performance: Current Research and Future Directions , 2006 .

[43]  G. Stewart.  The Quest for Value: A Guide for Senior Managers , 1991 .

[44]  Wende J. Huehn-Brown,et al.  Are Companies Continuously Improving Their Supply Chain? , 2010 .

[45]  P. Fraser Johnson,et al.  Purchasing and Supply Management , 2001 .

[46]  R. Kaplan,et al.  The balanced scorecard--measures that drive performance. , 2015, Harvard business review.

[47]  M. Tarokh,et al.  A seller-buyer supply chain model with exponential distribution lead time , 2012 .

[48]  Suneel Sharma,et al.  Performance Measurement of Supply Chain , 2016 .

[49]  Joel Sokol,et al.  Planning the Supply Chain Network for New Products: A Case Study , 2006 .

[50]  G. Stewart.  Supply chain performance benchmarking study reveals keys to supply chain excellence , 1995 .

[51]  A. Gunasekaran,et al.  Performance measures and metrics in a supply chain environment , 2001 .

[52]  T. Kippenberger.  Lean production in an international supply chain , 1997 .

[53]  J. Winch,et al.  Supply Chain Management: Strategy, Planning, and Operation , 2003 .