Building an AIML Chatter Bot Knowledge-Base Starting from a FAQ and a Glossary

Chatter bots are software programs that emulate human conversation and can show human-like conversational behavior in limited knowledge domain if properly crafted. AIML, Artifcial Intelligence Markup Language, is a well known XML derived language to build chatter bot knowledge bases, in a context of case-based reasoning and textual pattern matching algorithms. A design methodology will be explained based on a novel algorithm to automatically generate AIML knowledge bases starting from a frequently asked question free text fle and a glossary of terms.A generated demonstrator chatter bot using the Italian language will be shown.