Service Innovation Through Collaborative Dynamic Capabilities: A Systems Approach

Chapter 2 discusses the theory of capabilities congruence in and between companies and business ecosystems based on systems theory. It identifies four important insights for dynamically handling changing environments and building business ecosystems through service innovations. These insights cover: dynamic external congruence; capabilities congruence between managerial elements; the orchestration of co-specialized assets in and out of a company; capabilities congruence among stakeholders.

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