The Administration of Online Programs in Statewide Systems: A Case Study of the University System of New Hampshire

.................................................................................................................vii TABLE OF CONTENTS ................................................................................................ ix LIST OF TABLES ........................................................................................................ xv LIST OF FIGURES ...................................................................................................... xvi LIST OF ABBREVIATIONS ...................................................................................... xvii CHAPTER ONE: INTRODUCTION .............................................................................. 1 Statement of the Problem ..................................................................................... 2 Reasons for Online Learning .................................................................... 3 Managing Online Programs ...................................................................... 4 Challenges of Administering Online Programs ......................................... 6 Purpose of the Study ............................................................................................ 7 Theoretical Framework ...................................................................................... 10 Factor #1: Planning................................................................................. 11 Factor#2: Marketing/Recruitment ........................................................... 12 Factor #3: Financial Management ........................................................... 12 Factor #4: Quality Assurance .................................................................. 13 Factor #5: Student Retention................................................................... 13

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