Effect of information, uncertainty and parameter variability on profits in a queue with various pricing strategies

This paper presents an unobservable single-server queueing system with three types of uncertainty, where the service rate, or waiting cost or service quality is random variable that may obtain n(n > 2) values. The information about the realised values of parameters is only known to the server. We are concerned about the server’s behaviour: revealing or concealing the information to customers. The n-value assumption and the server’s behaviour enable us to consider various pricing strategies. In this paper, we analyse the effect of information and uncertainty on profits and make comparisons between the profits under different pricing strategies. Moreover, as for parameter variability reflected by the number of each parameter’s possible choices n, we observe the effect of variable n on all types of profits and find that revealing the parameter information can much more benefit the server with the increase of n.