Multidisciplinary Care for Facial Paralysis Patients: Collaboration between Carers

Patient-clinician communication is a significant topic in CSCW and health informatics studies, but little attention has been given to how clinicians collaborate with each other to provide care services. Our goal for this study is to understand how clinicians with different roles collaborate with each other to help facial paralysis patients in their recovery processes. We conducted 19 clinical observations and 4 clinician interviews in the Neurosurgery department at Hershey Medical Center. We describe activities and time expenditures during visitations via the construction of a workflow model; we also discuss current clinician pain points regarding service provision and potential solutions to some of the pain points.