The Discourse of a Large Scale Organizational Transformation: The Reengineering of IBM, 1989-1994

Stakeholder agency theory helps to identify six forms of discourse in a case of organizational transformation. These discourses arise in the relationship between actors and six other organizational dimensions: stakeholders, management systems, performance management, IS development methods, organizational transformation methods, and the target structure of transformation. An analysis of the executive discourse in this case exposes the process by which voices from other discourses are heard during organizational transformation.

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