Intelligent model of continuous improvement mechanisms scope of QMS

This work proposes a new methodology to evaluate and improve the QMS (Quality Management System) effectiveness and efficiency to succeed for a factual approach including all monitoring parameters. This idea is justified by the difficulties incurred by the organizations to establish a continuous improvement's system based on the objectives and the process approach. In addition, the guidelines defined by the FDX 50–174 part published by AFNOR to assess the QMS effectiveness, still guides defining the assessment criteria and progress levels. Indeed, to facilitate the continuous improvement system's integration, we propose a new methodology based on a broad range of monitoring tools (functional and operational indicators, audits, quality control, customer satisfaction) and including the requirements of the process and the system approach.