AN INTEGRATED APPROACH FOR PRODUCT SERVICE SYSTEM DEVELOPMENT: I. DESIGN PHASE

Product service system (PSS) contains service as well as product and is considered as an important means to achieve higher level eco-efficiency. Many studies have contributed to new PSS design and evaluation in the last decade. This study proposes a two-phase integrated PSS design and evaluation approach by integrating new tools and procedures. This paper presents methods in phase I: design phase. Following the proposed approach, users could generate idea and concept generation, design factors determination and supporting system design. A companion paper in this issue focuses on evaluation phase where market response, triple bottom line performance and life cycle assessment could be obtained. Three methods for PSS design is herein presented step by step along with illustrative examples. It could be used by companies or consultants that are interested in PSS development. Government can also use the methods for making appropriate policies.

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