Beyond Two Dimensions

A descriptive model of conflict-handling behavior was developed in an inductive investigation aimed at overcoming problems of assuming two dimensions of conflict behavior. The model delineates and defines strategy categories based on actor-salient aspects of specific behavior in specific situations. Ninety full-time employees of different organizations provided written accounts of recent conflicts in which they were involved at work. Using a grounded theory approach, strategy descriptions were subjected to constant comparison analysis. The emergent categories were then expanded into a three-dimensional taxonomic model of conflict-handling behavior. Further development of the model is addressed and advocated. Finally, implications for theory and research are discussed.

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