Forward to the past: Lessons for the future of e-government from the story so far

While the development of e-government since the early 1990s has been characterized by many successful applications and systems, it has also been notable for a number of failures to fully realise visions and for several stalled ideas. Governments, professionals and indeed scholars have a tendency to embrace the latest technological developments before older ones have been fully exploited or in some cases even fully understood and this can leave a trail of uncompleted projects in its wake. The future success of e-government depends in part on understanding this phenomenon, addressing it and developing the ability to discern when a technology or concept is no longer of value and therefore should be abandoned and when a task needs to be finished properly, no matter how unglamorous that task may be.

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