A multimedia training system applied to telephony

The proper combination of hypermedia and interactive multimedia systems for a particular learning style can greatly enhance the learning environment. By interacting with this virtual environment, the learner can gain practical experience. We describe a Web-based training application based on adaptive hypermedia and interactive multimedia to train the users to configure and use a new software (SoftPhone). We propose an approach based on a learning style theory focused on "learning by doing" through active experimentation and reflective observation.