The Study on the Maturity Measurement Method of Security Management for ITSM

Management environment of enterprise is rapidly changed and continually pressed from market for the improvement of customer value. So the companies are preparing the countermeasure for the various strategic and tactical the rationalization of management. These companies are increasing that consider to introduce the effective process construction, integration of divided process and organization, analysis of decision making and process cost of business and improvement of business in relatively lower business part of strategic importance ITSM system construction is divided into service support and service delivery. In this thesis, it proposes the effectively measuring method about maturity of security management supporting both parts. Maturity measurement of security management is planned to measure the business maturity, analyze the result and be To-Be model after 3 phases of interview measurement of business maturity consists of 9 domains and 63 detailed items and it gives weights and standard score by each detailed item and then measures the personal weight of security business and maturity of security business in organization.