Human Factors: User Experience Design Guidelines for Telecare Services

The present paper introduces user experience guidelines addressing trust, user interaction (including usability and accessibility) and service aspects applicable to the research, design, development and deployment of telecare services. The work, co-funded by the European Commission and EFTA, is performed formed in ETSI and is entering its final phase of development. An ETSI Guide with the above title will be published in December 2007.