Relationships between the EFQM model criteria: a study in Spanish universities

Abstract In the literature on quality management it is necessary to undertake empirical studies that go further into the knowledge and understanding of the relationships between the key implementation factors and the results. This work falls within that context and its reference is the EFQM Excellence Model and the field of higher education. The structural equations method is used and, more specifically, the Partial Least Squares (PLS) technique. The results from the analysis of the measurement and structural model support the reliability and validity of the European Excellence Model as a reference framework for the implementation, evaluation and improvement of quality in the area of higher education. The need to consider the agents together as the determinants of the results is also revealed, as well as there being an internal logic that connects the model's results. Moreover, the analysis has allowed us to conduct an in-depth study of the causal structure of the EFQM Model. An understanding of this structure may allow centres of higher education to direct their management towards the achievement of excellent results.

[1]  Paul D. Larson,et al.  The TQM Impact: A Study of Quality Managers' Perceptions , 1995 .

[2]  Daniel J. Koys.  The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness , 2001 .

[3]  Klaus J. Zink.  Measuring universities against the European Quality Award criteria , 1995 .

[4]  Roger G. Schroeder,et al.  A FRAMEWORK FOR QUALITY MANAGEMENT RESEARCH AND AN ASSOCIATED MEASUREMENT INSTRUMENT , 1994 .

[5]  John C. Anderson,et al.  A Path Analytic Model of a Theory of Quality Management Underlying the Deming Management Method: Preliminary Empirical Findings* , 1995 .

[6]  Barbara B. Flynn,et al.  Further evidence on the validity of the theoretical models underlying the Baldrige criteria , 2001 .

[7]  A. Ghobadian,et al.  TQM and organization size , 1997 .

[8]  J. Eskildsen.  Identifying the vital few using the European Foundation for Quality Management model , 1998 .

[9]  J. Nunnally.  Psychometric Theory (2nd ed), New York: McGraw-Hill. , 1978 .

[10]  D. Longbottom,et al.  The need for education and training in the use of the EFQM model for quality management in UK higher education institutions , 2002 .

[11]  Luk N. Van Wassenhove,et al.  Knowledge Driven Quality Improvement , 1998 .

[12]  Edward G. Carmines,et al.  Reliability and Validity Assessment , 1979 .

[13]  K. Jöreskog,et al.  Intraclass Reliability Estimates: Testing Structural Assumptions , 1974 .

[14]  G. Naylor,et al.  Using the business excellence model to develop a strategy for a healthcare organisation. , 1999, International journal of health care quality assurance incorporating Leadership in health services.

[15]  Claes Fornell,et al.  A second generation of multivariate analysis , 1982 .

[16]  J. Dean,et al.  MANAGEMENT THEORY AND TOTAL QUALITY: IMPROVING RESEARCH AND PRACTICE THROUGH THEORY DEVELOPMENT , 1994 .

[17]  Graham K. Rand,et al.  Quantitative Applications in the Social Sciences , 1983 .

[18]  J. J. Dahlgaard,et al.  A causal model for employee satisfaction , 2000 .

[19]  K. Cameron,et al.  ORGANIZATIONAL QUALITY: An Examination of the Malcolm Baldrige National Quality Framework , 1998 .

[20]  Paul Jansen,et al.  Improving the EFQM Model: An empirical study on model development and theory building using concept mapping , 2001 .

[21]  James R. Detert,et al.  An Instrument for Measuring Quality Practices in Education , 2000 .

[22]  Roger G. Schroeder,et al.  The Impact of Quality Management Practices on Performance and Competitive Advantage , 1995 .

[23]  Nabil Tamimi,et al.  A second‐order factor analysis of critical TQM factors , 1998 .

[24]  Ana Cilla Álvarez,et al.  El modelo EFQM de Excelencia , 2004 .

[25]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[26]  A. Westlund.  Measuring environmental impact on society in the EFQM system , 2001 .

[27]  Gertrude P. Pannirselvam,et al.  A study of the relationships between the Baldrige categories , 2001 .

[28]  Harriett J. Robles.  Leadership in Higher Education. , 1998 .

[29]  Weidong Chen,et al.  Declarative updates of relational databases , 1995, TODS.

[30]  Darryl D. Wilson,et al.  An Empirical Investigation of the Malcolm Baldrige National Quality Award Causal Model , 2000, Decis. Sci..

[31]  Mile Terziovski,et al.  The link between total quality management practice and organisational performance , 1999 .

[32]  Sanjay L. Ahire,et al.  Development and Validation of TQM Implementation Constructs , 1996 .

[33]  L. J. Porter,et al.  Total quality management—the critical success factors , 1993 .

[34]  C. A. Anderson,et al.  A three‐dimensional perspective of total quality management , 1998 .

[35]  Abby Ghobadian,et al.  Characteristics, benefits and shortcomings of four major quality awards , 1996 .

[36]  Wynne W. Chin,et al.  Extending the technology acceptance model: the influence of perceived user resources , 2001, DATB.

[37]  S. Hewitt,et al.  Business excellence: does it work for small companies? , 1997 .

[38]  Jacob Eskildsen,et al.  The criterion weights of the EFQM excellence model , 2001 .

[39]  H. Wold.  Systems Analysis by Partial Least Squares , 1983 .

[40]  W ChinWynne,et al.  Adoption intention in GSS , 1995 .

[41]  H. Winklhofer,et al.  Index Construction with Formative Indicators: An Alternative to Scale Development , 2001 .

[42]  Roger G. Schroeder,et al.  The importance of recruitment and selection process for sustainability of total quality management , 2002 .

[43]  Keah Choon Tan,et al.  Tools and Techniques of Quality Management: An Empirical Investigation of their Impact on Performance , 1999 .

[44]  Robert D. Gatewood,et al.  The development and test of a model of total quality: Organizational practices, TQ principles, employee attitudes and customer satisfaction , 1997 .

[45]  Jayant V. Saraph,et al.  An Instrument for Measuring the Critical Factors of Quality Management , 1989 .

[46]  Wynne W. Chin.  Issues and Opinion on Structural Equation Modeling by , 2009 .

[47]  Cornelia Dröge,et al.  Quality-related Action Programs: Their Impact on Quality Performance and Firm Performance , 2000, Decis. Sci..

[48]  Thiagarajan Ravichandran,et al.  Total Quality Management in Information Systems Development: Key Constructs and Relationships , 1999, J. Manag. Inf. Syst..

[49]  Wynne W. Chin,et al.  Adoption intention in GSS: relative importance of beliefs , 1995, DATB.

[50]  T. C. Powell.  Total Quality Management as Competitive Advantage , 1995 .

[51]  E. Aspinwall,et al.  Critical success factors for total quality management implementation in small and medium enterprises , 1999 .

[52]  Hesan A. Quazi,et al.  Critical factors in quality management and guidelines for self-assessment: The case of Singapore , 1998 .

[53]  Bryan R. Cole,et al.  Quality Management in Education: Building Excellence and Equity in Student Performance , 2002 .

[54]  Jan-Bernd Lohmöller,et al.  Latent Variable Path Modeling with Partial Least Squares , 1989 .

[55]  Steve Russell.  ISO 9000:2000 and the EFQM Excellence Model: Competition or co-operation? , 2000 .

[56]  Gopal K. Kanji,et al.  Total quality management in UK higher education institutions , 1999 .

[57]  R. P. McDonald,et al.  Structural Equations with Latent Variables , 1989 .

[58]  R. Schroeder,et al.  A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD , 1994 .

[59]  L. J. Porter,et al.  Identification of the Critical Factors of TQM , 1996 .

[60]  Bart Ward,et al.  Applying Quality Management Concepts to Managing Business Schools , 1999 .