Type of contact and evaluations of police officers: The effects of procedural justice across three types of police-citizen contacts

Abstract The public's perception of the police is important because it is linked to several important outcomes, including compliance and cooperation with police. Long recognized as being important, research has investigated the factors associated with citizens' evaluations of the police. The way police do their jobs, in addition to what they accomplish, has recently emerged as being a significant determinant of citizens' evaluations of police. What remains largely unexamined is whether this relationship varies across distinct types of contacts between the police and citizens. The current study estimated the effects of citizens' perceptions of procedural justice on overall ratings of officer performance across three types of police–citizen encounters. Results showed that procedurally fair treatment is the most important predictor of citizens' evaluations.

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