This paper discusses the major results and conclusions derived from the open-ended questions analysis, which was part of a 28 questions survey (25 close-ended questions, 3 open-ended questions) on academic scientist’s information seeking behavior (ISB) and information use (IU) conducted at the University of North Carolina-Chapel Hill (UNCCH) during the Spring of 2005. The university’s academic scientists were asked to provide written responses expressing their perceptions about UNC-CH library and information services. The three open-ended questions were: (1) what are the positive aspects of service, (2) what are the shortcomings, and (3) what is one wish for future services (Hemminger, 2007). Nine-hundred sixty-nine (969) participants completed the survey. The participant comments were used to create a coding/classification schema of library services. Interactive Comment in Schema (ICIS), an interactive, web-based visualization tool, was created for displaying, analyzing, and sharing participant feedback among the university’s librarians.
[1]
Helene E. Roberts.
Visual resources: proposals for an ideal network
,
1985,
Art Libraries Journal.
[2]
Peter Hernon,et al.
Evaluation And Library Decision Making
,
1986
.
[3]
H. Schuman,et al.
Problems in the Use of Survey Questions to Measure Public Opinion
,
1987,
Science.
[4]
William O Beeman,et al.
Object, image, inquiry : the art historian at work : report on a collaborative study by the Getty Art History Information Program (AHIP) and the Institute for Research in Information and Scholarship (IRIS), Brown University
,
1988
.
[5]
Richard Brilliant.
How an Art Historian Connects Art Objects and Information.
,
1988
.
[6]
Richard Panz.
Library Services to Special Population Groups in the 21st Century
,
1989
.