The purpose of this work is considering the essence of the human factor influence on the efficiency of the working process through the prism of professional competences, as well as carrying out practical diagnostics of employees’ competence at medium and small-sized industrial enterprises and giving recommendations on the use of modern methods to analyze the impact of the human factor on the efficiency of the working process. Competences of employees of small and medium-sized industrial enterprises are diagnosed based on identification of the concept of "competences", classification of professional competences, and application of corresponding measurement methods. Conducted research allowed us to reveal the low level of occupational safety caused by inadequate behavior of employees, ignorance or absence of discussions regarding accomplishment of tasks, unnecessary riskRESUMEN: El propósito de este trabajo es considerar la esencia de la influencia del factor humano en la eficiencia del proceso de trabajo a través del prisma de las competencias profesionales, así como realizar diagnósticos prácticos de la competencia de los empleados en empresas industriales medianas y pequeñas y dar recomendaciones. en el uso de métodos modernos para analizar el impacto del factor humano en la eficiencia del proceso de trabajo. Las competencias de los empleados de pequeñas y medianas empresas industriales se diagnostican según la identificación del concepto de "competencias", la clasificación de las competencias profesionales y la aplicación de los métodos de medición correspondientes. La investigación realizada nos permitió revelar el bajo nivel de seguridad laboral causado por el comportamiento inadecuado de los empleados, la ignorancia o la ausencia de discusiones taking, inefficient relationships and human response, low level of qualification, and insufficient process control. In order to minimize the impact of human error on the efficiency of the working process, it is proposed to use Dekker’s method.
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