Safety Management: A Qualitative Systems Approach

Safety, Risk and Responsibility Science and Subjectivity The Need to be Safe Risk and Responsibility Voluntary and Involuntary Action Safety and Trust in Organizations Better Value from Safety Data in a World of Diminishing Returns Where is Risk Situated? Safety, Subjectivity and Imagination Knowledge: Objective or Subjective? What Kind of Science? Relativity, Quantum Mechanics and Chaos Causality: a Property of the World, or All in the Mind? Safety and Imagination Justifying Proactive Safety Predictive Validity of Near Misses Introduction The Background to the Common Sense Hypothesis Arguments against the Common Cause Hypothesis Testing the Hypothesis Collecting and Analyzing Minor Event Reports is a Useful Thing to Do Confidential Reporting as an Approach to Collecting Near Miss Data Why Confidential Reporting? Management Support Incentives for Reporting Preparation and Planning The CIRAS Reporting System Conclusions Numbers and Words in Safety Management Introduction Triangulation The Epistemology of Incident Frequency Data Case Study: Validatory Triangulation in a Safety Management Context Dealing with Discourse Summary Hermeneutics and Accident Reports Background Hermeneutics An Organizational Model of Human Factors The CIRAS Project Kinds of Data From Hermeneutics to Action Causal Attribution and Safety Management Traditional Attribution Theory Functional Discourse and Attribution Causal Investigation of Accidents Viewed as a Functional Act Attribution and Safety Climate/Culture An Attributional Analysis of Train Drivers' Explanations Attributions and Implications Inter-Rater Consensus in Safety Management Introduction Definitions of Reliability Problem Areas in Testing Consensus Statistical Measurements of Inter-Rater Consensus Procedures for Establishing Inter-Rater Consensus (IRC) and Within- Rater Consensus (WRC) Summary Error Taxonomies and 'Cognitivism' Origins Cognitivism Connectionism Information Arousal Theory (IAT) and Train Driver Behavior People: Controllers of Arousal Further Implications Conclusions Numbers from Words Reliability Taxonomies Human Error, Strategic Decision or Adaptive Action? It Makes Economic Sense Science: Induction versus Intuition Catalog no. TF1634, May 2003, 240 pp., ISBN: 0-4153-0370-2, $109.95 / GBP72.99 Short TOC