Managing large-scale global enterprise resource planning systems: a case study at Texas Instruments

At a time when many companies are embarking on enterprise resource planning (ERP) implementations, despite the belief among CEOs that approximately two-thirds of such systems are said to be failures, Texas Instruments' (TI) multi-stakeholder ERP system offers many lessons for future adopters. A constancy of vision, providing visibility of the ERP system to external constituents via Web linkages, and standardization of internal processes and important information technology systems to support market needs, were the foundation for the success of this implementation. In this paper, we detail the management of this implementation from a process-oriented perspective. The lessons learned from this effort help to support and further the academic and practitioner literature especially in the area of large-scale information systems management.

[1]  Joseph Sarkis,et al.  An IDEF0 functional planning model for the strategic implementation of CIM systems , 1994 .

[2]  Donald H. Liles,et al.  The Development of Strategic Performance Metrics , 1995 .

[3]  W. Edwards Deming,et al.  Out of the Crisis , 1982 .

[4]  H DavenportThomas.  Putting the enterprise into the enterprise system , 1998 .

[5]  Jack R. Meredith,et al.  Managing factory automation projects , 1987 .

[6]  Gad J. Selig.  Approaches to Strategic Planning for Information Resource Management (IRM) in Multinational Corporations , 1982, MIS Q..

[7]  Robert J. Lavidge.  'Mass Customization' Is Not An Oxy-Moron , 1999 .

[8]  John Tuman.  Information Technology, Organizational Culture, and Engineering Management for a Volatile World , 1989 .

[9]  Ann-Marie K. Baronas,et al.  Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance , 1988, MIS Q..

[10]  Kailash Joshi,et al.  A Model of Users' Perspective on Change: The Case of Information Systems Technology Implementation , 1991, MIS Q..

[11]  Michael J. Ginzberg,et al.  Early Diagnosis of MIS Implementation Failure: Promising Results and Unanswered Questions , 1981 .

[12]  Robert P. Bostrom,et al.  Training End Users: An Experimental Investigation of the Roles of the Computer Interface and Training Methods , 1993, MIS Q..

[13]  Paul S. Goodman,et al.  A process approach to the implementation of new technology , 1991 .

[14]  ERP IMPLEMENTATION , 2012 .

[15]  JoshiKailash.  A model of users' perspective on change , 1991 .

[16]  T. Davenport.  Putting the enterprise into the enterprise system. , 1998, Harvard business review.

[17]  Izak Benbasat,et al.  Factors That Influence the Social Dimension of Alignment Between Business and Information Technology Objectives , 2000, MIS Q..

[18]  D. Keith Robbins.  Deciding to Innovate: How Firms Justify Advanced Technology , 1988 .

[19]  Andrew Whinston,et al.  Frontiers of Electronic Commerce , 1996 .

[20]  Joseph Sarkis,et al.  A Decision Model for Strategic Evaluation of Enterprise Information Technologies , 2001, Inf. Syst. Manag..

[21]  D. M. Georgoff,et al.  Harvard Business Review: David M. Georgoff and Robert G. Murdick, manager's guide to forecasting, 64 (Jan-Feb.) (1986) 110-120 , 1988 .

[22]  J GinzbergMichael.  Early Diagnosis of MIS Implementation Failure , 1981 .

[23]  Alfred J. Nanni,et al.  The New Performance Challenge: Measuring Operations for World-Class Competition , 1990 .

[24]  M. H. Small,et al.  Developing a framework for the effective planning and implementation of advanced manufacturing technology , 1997 .

[25]  Jeanne Banfield.  Training end users , 1992 .

[26]  Yair Aharoni,et al.  Is Management Science International: In Search of Universal Rules , 1994 .

[27]  M BurtonRichard,et al.  Is Management Science International , 1994 .

[28]  Blake Ives,et al.  An empirical study of the impact of user involvement on system usage and information satisfaction , 1986, CACM.

[29]  Blake Ives,et al.  Executive Involvement and Participation in the Management of Information Technology , 1991, MIS Q..

[30]  Henry C. Lucas,et al.  UNSUCCESSFUL IMPLEMENTATION THE CASE OF A COMPUTER‐BASED ORDER ENTRY SYSTEM , 1978 .

[31]  Linda D. Peters,et al.  IT and the mass customization of services: the challenge of implementation , 2000, Int. J. Inf. Manag..