The 7 ± 2 Most Important User-Centred Techniques

In the previous chapter, we argued that user-centred activities can be seamlessly integrated into existing software engineering approaches and illustrated some of them in context. In this chapter we would like to explore 8 user-centred techniques in more detail. We are confident that this selection provides the reader with a comprehensive range of tools for developing highly useful products in a range of different situations.

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