E-Verslo procesų nukrypimų valdymo modeliavimasdarbų sekų metodu
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The introduction gives a short overview of
the scope of the research. The first chapter discusses the ways and
methods of business process modelling and gives summary on
exception types and their nature. The second chapter discusses in
detail the exception models, occurring in e-business processes. The
third chapter describes the results of the research on handling
exceptions in B2C environment. The last, fourth, chapter discusses
the method of handling exceptions in B2B environment. At the end of
the research the general conclusions are
made.