Transaction Document Management: Case Study of International Passenger Carrier

As m-commerce services availability is rapidly increasing, more solutions are required to support business processes. One field is a management of transaction documents that appear during payment transaction, such as transportation tickets, receipts, etc. This position paper address transaction document management issue with application of previously developed improvements of payment procedures using micropayment company payment processing procedures for case study of international passenger carrier. Introduced improvements include the document structure and versioning, the improved interaction setup for the involved parties and the definition of smartlet content management engine. Improvements were included in prototype that was successfully developed following the OSGI standard approach for modular development using the Apache ServiceMix software stack. The proposed transaction document management approach can be implemented in other logistics companies after testing with larger amount of transactions and considered for possible application for other business fields.