Product Services Systems and Value Creation. Proceedings of the 6th CIRP Conference on Industrial Product-Service Systems Towards a reliability diagnosis for servitization decision-making process

Servitization decision process is characterized by a high degree of complexity and uncertainty. We propose a diagnosis approach applied to servitization decision making process in industrial companies. We introduce a decision model to formalize the servitization process and a decision reliability assessment approach. This reliability assessment is interpreted from three viewpoints, to help decision-makers in managing the servitisation process. Tthe paper presents this diagnosis method and illustrates it using an industrial SME case study.