This article describes a global QoS architecture for multimedia traffic in mobile heterogeneous environments. This architecture supports both multiple access networks and multiple service provider scenarios. The architecture is able to provide QoS per user and per service, implementing the notion of a user profile associated with control element functions. An integrated management approach to service and network management in the case of heterogeneous and mobile network access is presented based on cooperative association between QoS brokers and authentication, authorization, accounting, and charging systems. The overall exchange of messages is exemplified for the case of a field test with specific optimizations for voice traffic.