Perceptual and communicative indices of employee performance with new technology

The relationship between employee performance with new technology and perceptual and communicative factors was investigated in a field study of 157 employees from a large corporation. Multiple regression analysis revealed that three perceptual factors (relative advantage, complexity, and trialability) and two communication factors (receiving task‐related messages and receiving negative evaluations of the new technology) explained a significant amount of the variance in employee productivity with a new computer system. Post hoc analyses revealed that two communication factors (receiving task‐related messages and receiving negative evaluations of the new technology), and two perceptual factors (relative advantage and complexity), were predictors of two additional performance measures: (1) the productivity decrease which occurred the first week the new technology was used, and (2) the speed with which the employees returned to previous productivity levels using the new technology.

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