Challenges of Enterprise Cloud Services1

In traditional IT organizations, the operator has complete control of and visibility into their service offering and infrastructure. All components are accessible and can be measured by the enterprise’s set of well known tools. Whether complex or simple, all components are used to analyze the measured metrics and tune their systems to their optimal performance. However, an enterprise no longer has control of or visibility into the components of the service when using Cloud services. Without this visibility, the service-level warrantee is no longer straightforward. Additionally, attempts at isolating problems between an enterprise and its vendor has become more commonplace and deal with more complex issues. Thus, the relationship between Cloud vendors and enterprises must evolve.

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